Senior Solution Architect - Cisco Customer Success

CDW
United States, Illinois, Vernon Hills
200 North Milwaukee Avenue (Show on map)
Apr 09, 2025
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job Summary The Senior Solutions Architect (SSA) is a field-based technical pre-sales role that focuses on developing comprehensive solutions for CDW customers. This role involves providing consultative guidance, supporting partner product sales, scoping service offerings, and fostering strategic relationships to drive business growth. In this role you will be working with customers, delivery, and internal sales teams to develop and maintain strategic relationships and be a trusted advisor to grow our Partners' Strategic Solution business. What you will do: Develop appropriate assessment and service solutions for CDW customers, including architecture, optimizations, technology health checks, deployment services, and advisory services. Collaborate with customers, delivery teams, and internal sales to offer consultative guidance, plan sales strategy, and author statements of work (SOWs). Analyze technical and competitive considerations, defining actions to meet customer requirements in the sales cycle and through a consultative approach provides enhanced business outcomes beyond initial customer expectations. Maintain strategic relationships with Customers, Internal Sales & Delivery management, acting as a trusted advisor to drive business growth. Maintain relationships with Key strategic partners and maintain at least 3 partner technical certifications. Accelerate the CDW execution of software growth related activities by creating and executing sales enablement and training programs. Partner with key CDW resources to develop best-in-industry GTM strategies and processes in the selling and transacting of [VENDOR] software. Articulate the CDW Customer Success value proposition and provide an audience-centric version of the value proposition to customers, account managers, and partners and use it to generate additional revenue opportunities for CDW. Practice ownership of your assigned territory by establishing a regular cadence with vendors/partners/customers and assisting Sales with territory strategy planning. Act as a subject matter expert in multiple families of products and solutions. Drive outreach initiatives, technical enablement projects, coaching, and mentoring for other SAs. Develops content to effectively train coworkers in formal trainings as well as team huddles. What we expect of you: Bachelor's Degree and a minimum of five years in technical, pre-sales, or post-sale delivery role or 9 equivalent experience. Motivated, self-starting, and able to independently perform high quality work with minimal guidance. Industry knowledge and domain expertise: An SA should possess domain expertise. They should understand industry-specific challenges, regulations, and best practices. They should have a deep understanding of the architecture, products, technologies, and solutions offered by the company. This knowledge enables them to provide tailored recommendations and position the company's solutions effectively within the industry landscape. Areas of Expertise specific to this role includes: Partner Buying Programs such as Enterprise (Licensing) Agreements Partner Technologies available within and associated to the Buying Programs Partner Services available supporting and associated with the Technologies Team collaboration and leadership: Collaboration with cross-functional teams, including sales and delivery, is crucial in this role. A SA should be able to work effectively in a team, lead technical discussions, and influence decision-making. They may also provide guidance and mentorship to junior team members. Customer-focused approach: An SA must have a customer-centric mindset and be able to understand and articulate customer needs effectively. They should possess excellent communication and presentation skills to engage with customers, gather requirements, and explain technical concepts in a clear and concise manner. Building relationships, understanding customer pain points, and providing tailored solutions are key aspects of this role. Solution design and problem-solving skills: The candidate should have the ability to design and communicate comprehensive solutions that address customer requirements, business challenges, and build consensus around the final solution. They should be skilled in analyzing complex problems, identifying appropriate solutions, and translating technical concepts into understandable terms for customers. Strong problem-solving skills are crucial for identifying and resolving technical issues or gaps in proposed solutions. Willingness to travel up to 25% or as needed. Pay range: $ 90,000 - $ 130,000, depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials About us We make technology work so people can do great things. CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations across the globe. At CDW, we make it happen, together. Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're your long-term, full-stack, full-lifecycle technology partner. We have the experience, expertise, scale, relationships and deep industry knowledge to bring just about any vision to life. Together, we can deliver the full promise of what technology can do. Together, we Make Amazing Happen. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Attributes We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.