Senior Account Manager

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

Preferred: Annapolis, MD, Open to remote

Who We Are Looking For

The Senior Account Manager is responsible for end-to-end, high touch ownership and the development of a portfolio of accounts. The key responsibilities include a focus on consultative solution selling, overall client relationship management, upselling, subscription renewal management, customer satisfaction and success.

What You Will Work On

• Serve as lead point of contact for assigned clients through the entire account lifecycle
• Develop and implement strategic account plans and relational strategy for each assigned account with clearly defined short-term objectives
• Proactively establish trusted advisor relationships with assigned account decision makers, client stakeholders and executive sponsors
• Identify and develop new business opportunities by presenting, recommending and upselling Crisis24 products, solutions and services within existing clients.
• Coordinate with cross-functional internal teams to achieve sales objectives and performance goals.
• Lead quarterly /annual reviews with client executives and end users assessing, clarifying and validating requirements, needs and goals
• Forecast and track key account metrics (e.g., quarterly and annual renewals, upsells, at risk results, retention, and forecasts)
• Prepare comprehensive reports and or presentations on account status, client sales and strategy

• Demonstrate knowledge of Crisis24 solution offerings, highlighting Crisis24 capabilities and value -- and position differentiation from competitors

What You Will Bring

• Proven work experience (10+ exp.) as an Account Manager, Key Account Manager, Sales Account Manager or relevant role
• Minimum 5+ years sales, account management, experience selling SaaS solutions, technical product lines and product extensions. Security related Industry experience a plus.
• Demonstrated ability to communicate, present and influence credibly and effectively with key stakeholders and at all levels of an organization
• Experience delivering client focused solutions to support customer needs with ability to think and act strategically
• Proven ability to manage multiple client accounts and prioritize competing tasks while maintaining sharp attention to detail and follow-through
• Proven ability to understand clients' business and fit with Crisis24's products and services
• Strong negotiation skills will a problem-solving focus
• Experience with CRM software (e.g. Salesforce), MS Office, MS Teams, SharePoint and Help Desk Support Software
• BA/BS degree in in a business or technical related field. Graduate degree preferred.
• Periodic travel required (approximately 20-30%)

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

• Annapolis, MD, USA