Director of Manufacturing Operations- 38th and Sheridan

Join Goodwill's Commercial Services as a leader at our state-of-the-art manufacturing facility on the northeast side of Indianapolis, where you'll have the opportunity to shape the future of local skilled jobs and contribute to community growth. As we continue to expand, you'll lead a dedicated team in producing critical medical device components while helping build long-term career pathways for local residents. This is a unique opportunity to grow a facility and make a meaningful impact on the community. The general salary range for this role is $87-$110K.

The Director, Plant Operations leads and directs the performance of operations for the contract manufacturing/co-packing facility.

• Works with the leadership team, staff, and customers to develop and execute operational objectives, policies, and strategies as they relate to supporting the annual operating plan and strategic direction of the organization.

• Develops, implements, and coordinates the continuous improvement program to prevent or eliminate defects in products, and improve manufacturing and assembling processes and efficiencies.

• Creates strategies for the implementation of LEAN principles that meet both mission and efficiency objectives.

• Creates and maintains effective relationships with the Mission Services leadership team to optimize the mission impact of Packaging and Assembly operations.

• Leads, manages, and directs management staff who oversee supervisory and hourly production employees.

• Contributes as a key member of the Commercial Services management team.

Example Duties and Activities

• Provides operations leadership by developing strategies, goals, and objectives (budgetary and service) for packaging and assembly area and manages the implementation of these objectives.

• Tracks, analyzes, and ensures successful business performance through customer service level attainment, KPIs, and variance analysis.

• Ensures customer service levels meet or exceed expectations and works with customers in long-term planning or production capabilities, manufacturing problems, economic trends, and design and development of new products.

• Develops strategies and approaches for creating implementation and tracking plans for lean manufacturing concepts such as One-Method, Kaizen, Kanban, 5S, and Visual Factory for process and performance improvements.

• Assists, plans, and implements safety policies and procedures in compliance with local, state, and federal rules and regulations including Occupational Safety and Health Administration (OSHA). Enforces and promotes workplace safety procedures in each department.

• Suggests and debates alternative methods and procedures in solving problems and meeting changing market opportunities.

• Manages customer requirements with the team to ensure quantity and quality levels are achieved. Ensures timely delivery with correct documentation and product.

• Plans, develops, organizes, and implements systems and resources needed to fulfill service levels.

• Reviews and analyzes annual customer satisfaction surveys and ongoing customer feedback for process improvement.

• Tracks labor by customer/product versus revenue customer/product to determine lean manufacturing implementation, time studies, requoting, etc.

• Ensures principles of preventative maintenance are applied to equipment and operations. Measures and monitors plant capacity and recommends areas for improvement or investment.

• Completes financial management and reporting tasks; creates, maintains, and manages business area budget. Performs data analysis of inventory levels through physical, visual, reports, etc.

• Reviews analyses of activities, costs, operations, and forecasts data to determine progress toward stated goals and objectives.

• Communicates departmental vision, goals, and expectations in support of employee development and management. Motivates staff to gain and maintain their dedication to meeting individual, departmental, and mission objectives.

• Creates and maintains a positive culture of open professional communication, immediate resolution of issues, and healthy confrontation within the plant.

• Provides support, vision, and direction to the leadership team. Responsible for orientation, training, and retraining of all new leaders on required work, processes, procedures, and expected standards of work.

• Evaluates the abilities of direct reports by establishing objectives and conducting regular performance reviews.

• Plans, organizes, and directs all activities of team members including recruiting staff, training and developing, maintaining accountability, motivating, monitoring productivity, communicating, and managing performance. Also, sets clear responsibilities and expectations while working closely with staff to remove any significant work barriers.

• Plans and directs employee development and succession planning.

Required Competencies

• Degree and Credential Requirements - High school diploma or GED.

• Industry Expertise - Possesses familiarity with warehousing and inventory controls, lean manufacturing systems, quality management systems, and LEAN philosophies as they apply to a plant manufacturing environment. Has worked with LEAN tools and systems or other continuous improvement processes. Knowledgeable of ISO or other quality management systems.

• Operations and People Management - Provides direction and resources to an operations team to guide production activities ideally in a manufacturing, logistics, supply chain, or a related industry. Directs and trains supervisory staff to ensure the success of personnel and division objectives. Fosters a strong team atmosphere that embraces and appreciates diversity. Possesses effective budget accountability skills.

• Strategic Thinking - Has the ability to apply an intentional and rational thought process that focuses on critical factors and variables within the development and execution of operational goals, policies, and strategies to align with an annual operating plan.

• Quality Management Systems - Uses quality management systems to ensure compliance and consistency throughout the product life-cycle by adhering to strict regulatory and customer requirements to deliver quality products on time and on budget.

• Mathematical Aptitude - Possesses knowledge and proficiency in creating, tracking, and managing finances to meet stated goals and targets. Has solid comprehension of financial, cost accounting, and budgeting concepts. Applies mathematical thinking in order to solve a range of abstract as well as problems in everyday situations.

• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers' and employees' needs. Delivers information in person, in writing, and in a digital world.

• Technical Reading and Comprehension - Quickly and accurately interprets and grasps complex, detailed data and documentation to successfully identify process improvement opportunities.

• Building Collaborative Relationships - Develops, maintains, and strengthens partnerships at all levels with others inside or outside the organization who can provide information, assistance, and support. Is able to receive as well as provide feedback to improve performance or processes; builds and maintains customer satisfaction.

• Technical Knowledge - Has proficient knowledge of G Suite, MS Office, and Internet navigation.

• Project Management - Oversees several work streams and delivers against complex scopes implementing strategies that outline time, resources, requirements, deadlines, and answers to unexpected events in order to streamline operations. Defines, implements, and manages structured processes. Possesses the ability to write, document, maintain, and hold all accountable for policies and procedures. Trains staff using appropriate training methodologies and motivational techniques to improve job performance and/or knowledge base.

• Continuous Learning - Takes initiative in stimulating and enhancing personal knowledge, skills, and abilities. Remains open and willing to receive and apply feedback to continually improve.

Benefits: Full-time employees may participate in a comprehensive benefits program that includes:

• Continuing education and leadership development as well as tuition reimbursement

• Comprehensive health plan

• Generous paid time off (PTO) and paid holidays

• Sabbatical and parental leaves

• Life, dental, and vision insurance

• Short- and long-term disability plans

• Nationally recognized preventive health and wellness program

• Section 125 pretax health spending account, dependent care spending account, and premiums

• Retirement planning options with generous company % match

• Eligible for the Public Student Loan Forgiveness (PSLF) program

• Monthly cell phone reimbursement allowance

Mission and Values: click here