Principal Trainer

Help us change lives

At Exact Sciences, we're helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.

Position Overview

The Principal Trainer possesses competencies in sound knowledge of how technology is situated within the workflows of the organization and mastery of educational theory, design, implementation, and evaluation. This role is responsible for building, testing, and maintaining the training environments for systems used by the organization as well as managing updates to policy and procedure documentation related to training and system upgrades. This role will develop and support training materials for applications utilized at Exact Sciences as well evaluating program effectiveness. The Principal Trainer acts as a content expert for creating and providing training for the system and workflow application. This role will conduct train-the-trainer sessions for new staff, provide refresher training as needed, and coordinate and implement training for software upgrades and the implementation of new tests.

This is a hybrid role based in our Madison, WI office.

Essential Duties

include but are not limited to the following:

• Perform all assigned job duties following laboratory policies and procedures.
• Responsible for the technical curriculum design for production and training software environments.
• Maintain training and quality assurance environments for software systems.
• Conduct training software needs assessment.
• Design software training and audit existing content on an ongoing basis to ensure software courses are current, effective, and meet business needs.
• Deliver classroom training and/or train-the-trainer support for new workflows and systems.
• Apply technical expertise to individual client system build to identify, troubleshoot, and resolve problems.
• Track and document risks and issues.
• Analyze and document workflows.
• Work closely with project leadership; including, but not limited to, documentation and facilitation.
• Work directly with system end users by monitoring workflows and providing documentation and optimization suggestions.
• Ability to analyze and troubleshoot problems.
• Apply excellent interpersonal skills with the ability to work as part of a team.
• Apply excellent oral and written communication and presentation skills with the ability to influence and persuade.
• Ability to multitask with strong time management skills.
• Apply strong detail orientation.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company's Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to work designated schedule.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability and means to travel between Madison locations.

Minimum Qualifications

• Associates Degree in Business Administration, Education, or field related to the essential duties of the job; or High School Diploma/General Education Degree and 2 years of relevant experience in lieu of Associates degree.
• 6+ years of professional experience related to the essential duties of the position.
• Strong understanding of IT, software/systems, customer service, billing, insurance, or data entry in a healthcare related field.
• Advanced understanding of virtual, instructor-led, or webinar-based training.
• Demonstrated ability to design ad-hoc training solutions in response to business needs/changes leading all parts of the process to include training intake, development, communication, change management, and delivery.
• Demonstrated understanding of project management.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• 1+ year experience mentoring or directly/indirectly leading others.
• Demonstrated proficiency using Epic, Five9, OnBase, Calabrio, LIS, and other similar software.
• Experience in adult education, instructional design, education theory, and/or training in the healthcare or call center industry.
• Experience in developing educational materials related to business and/or clinical workflows related to healthcare.
• Ability to credential/certify on systems, such as Epic, LIS, OnBase, etc.
• End user or project experience with training environment build.
• End user training experience in Epic or other clinical/business operations information system.
• Knowledge of current healthcare environment.

Salary Range:

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Any applicant or employee may request to view applicable portions of the company's affirmative action program.

To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.