Platform Configuration Lead

Location Designation:Hybrid - 3 days per week

Our New York Life culture has laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You willbe part ofan inclusive teamguided by our belief to always be there for each other-providing the support and flexibilityto grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.

This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.

As part of New York Life Direct, you'll join a team revolutionizing the life insurance experience for AARP members. We're the industry leader in direct-to-consumer life insurance, offering streamlined coverage directly to individuals, bypassing traditional agent models. Your work will directly impact lives by making life insurance accessible, affordable, and understandable for millions of Americans.

Role Overview:

This position will lead the technical operations of NYL Direct New Business and Underwriting Platform, working with Accenture's ALIP and RGA's AURA - two highly complex, proprietary software platforms that handle mission-critical functions for life insurance processes.We are seeking a highly skilled technical expert with extensive experience in managing complex software development workflows and rules engines. Candidate will provide interactions between the partners for vendor support for all integrations related to application intake, the underwriting workbench and rules engine. They will support deployments for enhancements on a regular cadence, and version updates as needed.

What You'll Do:

• Own the integration strategy between ALIP, AURA, and legacy systems, ensuring seamless communication, data integrity, and optimized workflows.
• The candidate must be able to interpret XML, understanding how ALIP and AURA ingest work, process rules, utilize look up tables and ultimately integrate with other legacy systems.
• Possess understanding of NYL Direct production and model mainframe system tables, and how they impact ALIP and AURA.
• As a technical expert, propose new workflow ideas, and develop improvements in the workflow to increase productivity and harden the Platform.
• The candidate must possess a full and complete understanding of all technical aspects of the ALIP and AURA Platform, administer changes, troubleshoot issues and configure changes for evolving business needs recommended by the user base, or based on strategic initiatives, including other toolsets as needed.
• Diagnose and resolve complex issues within both ALIP and AURA, always ensuring production stability and workflow efficiency.
• Oversee the entire ALIP and AURA lifecycle, from backlog management to hands-on development and enhancement, while leading cross-functional collaboration to align with evolving business needs.
• Own the ALIP and AURA backlogs, refining and prioritizing open issues with a focus on maximizing business value. Maintain a holistic view of interdependencies between ALIP, AURA, and other platform components.
• Lead technical discussions and provide subject-matter expertise on all aspects of ALIP and AURA. Review technical approaches and make decisions on system configuration and architecture.
• Write business and technical requirements and configure changes in ALIP and AURA for requested enhancements and small bug fixes. Communicate with business sponsors to ensure enhancements and upgrades are completely understood before implementing changes, including writing release notes.
• Lead ALIP stand up when needed, including agendas and meeting notes, and other meetings as required. Attend AURA standup when necessary.
• Represent the New Business Application Intake team in various forums and interdepartmental collaboration such as the PI event and the Scrum of Scrums.
• Work with other agile teams when Direct initiatives require interaction between systems.
• Perform smoke tests for night and weekend releases, security patching and other deployments that may impact the Platform.
• Manage the teams' incidents through Service Now, working with platform partners Accenture and RGA, as well as internal teams, through to resolution.
• Manage the offshore quality assurance team, including regular oversight of the regression suite and attending QA team stand-ups as needed to provide oversight and guidance.
• Ensure reporting on development efforts being completed by other members of the technical staff, to deliver the expected business value and coordinate UAT efforts with other business partners.
• Create, use and manage control reports and analyze results from data mining to provide insight to upper management for decision making and ad hoc analysis.
• Other duties as assigned.

What you'll bring:

• Bachelor's Degree and/or 10+ years in a leadership role overseeing configurable, real-time applications in a highly complex enterprise environment
• Expert knowledge of ALIP and AURA Platforms with an in-depth understanding of ALIP and AURA platforms, including all service integrations, and their impact on the broader life insurance ecosystem. Experience in system-level troubleshooting and optimization in production environments
• Expertise in writing complex SQL queries, using Toad or similar tools, to troubleshoot, optimize, and extract insights from large datasets. Work with program management, Life Insurance terminology and concepts, and understanding Business Process Management (BPM) is required
• Deep understanding of life insurance processes (such as Underwriting, New Business, Claims, and Policy administration) and the ability to design technical solutions that address complex business challenges
• Ability to communicate with the various users throughout the operation to indicate when changes are needed to the system, or even for "procedures" document modifications
• Able to provide solutions to system issues and to maximize productivity working directly with business partners and existing agile teams
• Leadership & Strategy: Proven ability to lead and mentor technical teams, prioritize complex requirements, and define and drive long-term technical strategy
• Ability to prioritize enhancement requests based on business value and ensure that all strategic initiatives are delivered in a timely manner.
• Ability and willingness to drive work and manage multiple, high-priority tasks in a fast-paced demanding environment, with a sense of urgency
• Ability to research and develop new technical workflows or troubleshoot production issues and make recommendations for the improvement of existing processes, to gain efficiency and improve productivity
• Ability to lead meetings and maintain open communication as Project Manager on assigned technology solutions including technical writing
• Ability to work with Microsoft tools, especially Word, Excel and PowerPoint to streamline analysis, and provide fully developed requirements documents
• Knowledge of Jira for backlog and using that information for capacity analysis

Bonus points for these:

• Ability to prioritize enhancement requests based on business value
• Ability to work with a sense of urgency in a fast-paced, multi-tasking environment
• Ability to research and develop new technical workflows or troubleshoot production issues and make recommendations for the improvement of existing processes, to gain efficiency and improve productivity
• Ability to lead meetings and maintain open communication as Project Manager on assigned technology solutions including technical writing
• Ability as needed with Microsoft tools, especially Word, Excel and PowerPoint.

This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.

#LI - EM1

#LI- HYBRID

Pay Transparency

Salary Range:$89,600 - $155,000

Overtime eligible:Exempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by theFoundation.We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Job Requisition ID:91626