Director, Video Products

Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum's Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Responsible for driving Charter performance by managing video product initiatives for the highest rated Spectrum TV App . Develops and defines business requirements, partner cross-functionally with development and integration teams, manage/champion video roadmap, and spearheads customer experience enhancements for installed video base. Drives cross functional collaboration with Advanced Engineering, Next Gen Video, third party vendors, Corporate Marketing, Network Operations, Customer Operations and Finance. Lead, mentors, and grows a bench of high-performing product owners to drive the product roadmap forward.

BE PART OF THE CONNECTION

As a Director, Video Products on THIS team, you'll be responsible for driving Charter performance by managing video product initiatives in the areas of interactive program guide on the digital set top box, user interface development and enhancements on legacy platforms, usability and content strategy. Develops and defines business requirements, partner cross-functionally with development and integration teams, manage/champion video roadmap, and spearheads customer experience enhancements for installed video base. Drives cross functional collaboration with Advanced Engineering, Next Gen Video, third party vendors, Corporate Marketing, Network Operations, Customer Operations and Finance.

WHAT OUR DIRECTOR VIDEO PRODUCTS ENJOY MOST

• Actively and consistently supports all efforts to simplify and enhance the customer experience.

• Manages product lifecycle and roadmap for digital video product with a keen focus on the interactive program guide and customer experience.

• Defines and manages development and implementation of product and marketing requirements for the next generation of the video product feature set on legacy equipment.

• Leads and works with a cross functional team through the development, implementation and launch of new products and features.

• Establishes credibility with suppliers and third party vendors to direct strategy and implementation, while driving deliverable timelines.

• Possesses and continues to hone knowledge base via key points of integration, including program guide releases, firmware upgrades, Motorola and Cisco operating systems, and native vs. cloud-based solutions for multiple equipment options/devices.

• Determines and monitors key performance customer experience indicators for the video product portfolio.

• Develops and promotes business case/plan to support future product initiatives and key new strategies.

• Works on the integration of classic video products with web, mobile, high speed internet and phone.

• Drives customer-facing product enhancements that generate increased engagement, revenue growth and market penetration for the video product.

• Performs extensive competitive, peer and market analysis.

• Performs other duties as requested by supervisor.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience:
  • 7 years of experience in product management and product development or engineering
    
  • High level of experience working in the cable industry managing commercially launched products
• Education:
  • BS/BA in business, engineering, or computer science
• Skills:
  • Advanced knowledge of and experience with legacy video platforms, including IPG, CPE, VOD and EBIF
  • Advanced knowledge of broadband services, technology, and marketing
  • Advanced knowledge of cable and telecommunications products and services
• Abilities:
  • Ability to read, write, speak and understand English
  • Ability to work independently and collaboratively
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Ability to communicate with all levels of management and company personnel
  • Ability to maintain confidentiality
  • Ability to make decisions and solve problems while working under pressure
  • Ability to manage multiple projects at one time Ability to show judgment and initiative and to accomplish job duties
  • Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
  • Ability to manage a team
• Travel Ability:
  • Limited travel
• Schedule:
  • Full time
  • This position is eligible to work in a hybrid work model (combination of in-office and remote days)

Preferred Qualifications

• Education:
• MBA
• Experience:
• 2+ years of leading people
• Skills:
• Ability to drive consensus among cross-functional stakeholders
• Ability to prioritize and organize effectively
• Presentation/Story Telling abilities

SPECTRUM CONNECTS YOU TO MORE

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards: See all the ways we invest in you-at work and in life
  

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