Guest Relations Associate Flex

Here, it's different. Come join us.

Children's Hospital Colorado, Colorado Springs is a top-ranked hospital located in a top-ranked city.

With a regional team of more than 1,000 team members, Children's Colorado has been present in southern Colorado since 2001 and now has team members at five locations providing outpatient specialty care, emergency care, inpatient care and therapy care. Children's Hospital Colorado, Colorado Springs is the first pediatric-only hospital in the region and includes the region's only emergency department and operating rooms built just for kids and served by pediatric experts who have dedicated their lives to treating kids - and only kids - and who are directly linked to one of the country's leading pediatric academic medical centers.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you and motivate you to make a difference in the life of a child.

Learn about Children's Colorado and our culture: https://www.youtube.com/user/thechildrenshospital

Find out more about living and working in Colorado Springs: https://coloradospringschamberedc.com/live-work/

The Guest Relations Associate provides high level customer service support to patients, family members, and visitors while performing the tasks of checking in and health screening all visitors to Children's Hospital Colorado (CHCO) facilities. The Guest Relations Associate facilitates the Patient-Family Experience across the enterprise and is responsible for ensuring that visitors to the hospital are pre-approved and guided to the appropriate location. Duties may include, but are not limited to, greeting and directing patients and families to their destination; utilizing the Visitor Management System to verify visitor status and generate visitor badges; accessing Epic to confirm visitor authorization; and de-escalating difficult situations with patients, families, and visitors. This position also maintains the orderly, professional, efficient operation of the hospital's Visitor Management Program under minimal supervision.

Department Name: CSH AOV
Job Status: Flex
Shift: With the flex position this person could be called in Monday through Sunday between 6am to 9pm to help cover.

Education: High School Diploma or Equivalent
Experience: One year of administrative/clerical experience in a customer service environment.
Equivalency: A relevant Associates or Bachelors degree may substitute for the required experience on a year for year basis.

ESSENTIAL FUNCTIONS
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

* Ensures every visitor completes mandatory health screening and is cleared to continue to proceed through facility; records health screening for all visitors in Visitor Management System.
* Utilizes the Visitor Management System to verify visitor status and create visitor badges as appropriate.
* Serves as an ambassador for CHCO by providing high level customer service support and assistance to patients, families, visitors and internal team members. Models respect, courtesy, and professionalism at all times.
* Adheres to and enforces expectations regarding visitors to the hospital as outlined in the Visitor Access Policy and Procedures document; verifies authorized visitors in the medical record system (Epic) and begins patient registration process as applicable.
* Provides first level de-escalation of difficult situations with patients, families, and visitors. Supports patient safety by adhering to and enforcing all infection control policies and safety guidelines; keeps all immediate areas clean and organized.
* Escorts all visitors to their destination.

SCOPE AND LEVEL
Guidelines: Trains in the field and assists higher level personnel to acquire learning through practical experience.
Complexity: Performs routine and/or basic tasks common to the field. Procedures, methods, and techniques to be used are well established with options to be considered well defined. Tools, work aids, and materials to be used are specified.
Decision Making: Duties assigned are primarily routine, repetitive, and restricted in intricacy with little or no discretion in how they are carried out.
Communications: Contacts with team members, clients or the public where factual information relative to the organization or its functions are received, relayed, or a service rendered according to established procedures or instructions.
Supervision Received: Under close supervision, the employee receives training to develop skills and abilities in a specific line of work or general occupational area. Work product is subject to close, continuous inspection.

PHYSICAL REQUIREMENTS
Audio-Visual: Color Discrimination - Fair
Audio-Visual: Depth Perception - Fair
Audio-Visual: Near Vision: Good
Audio-Visual: Far Vision: Good
Audio Visual: Hearing: Good
Motion: Bend : Up to 1/3 of the time
Motion: Reach up to 1/3 of the time
Motion: Carry up to 1/3 of the time
Motion: Pull up to 1/3 of the time
Motion: Push up to 1/3 of the time
Weight Lifted/Force Exerted: Up to 10 lbs. or more, up to 1/3 of the time
General Activity: Stand/Walk up to 4hrs a day
General Activity: Sit up to 4hrs a day
Use of hands/feet: Precise Motion Function (or fine manipulation)

WORK ENVIRONMENT
Exposure to cold/heat: Occasional.
Exposure to infectious diseases: Occasional.
Mental and Emotional Requirements: Manages stress appropriately.
Mental and Emotional Requirements: Works with others effectively
Equipment: telephone, computers, fax machines, copiers, reading reports/graphs
Exposure: Exposure to blood/body fluid: Occasional
Ability to Perform Essential Functions of the Job

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid sick leave and a robust wellness program.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.