Graduate Rotation Analyst - VOC

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Graduate Rotation Program - NRG Home

Our Graduate Rotation Program offers recent college graduates the opportunity to develop a range of skills through 2 one-year rotations within different departments of NRG. For the first year, this role will work as a customer experience analyst at Vivint (NRG's smart home division). In this role, you will use quantitative and qualitative data analysis to understand and explain the reasons why customers buy, keep, renew, or cancel their smart home services.

You will support a wide variety of Customer Experience functions, including surveys, journey mapping, A/B testing, and projecting the impacts of policies. You will be expected to prioritize requests from multiple stakeholders and keep them informed on when you expect each of their requests to be completed. You will have the opportunity to improve your skills in SQL, Data Engineering, Tableau, PowerPoint, and presenting insights to business leaders.

The Graduate Rotation Program is focused on developing the future leaders of our business. The program provides the opportunity to work in two different roles across the business, while benefiting from a wide support network of colleagues, a direct line manager and the Talent Development Team. Our aim is to help you build your strengths and gain skills that can be used as your career evolves. Our Graduate Rotation Program will appeal to self-motivated, graduating seniors with a proactive, can-do attitude, and a genuine desire to learn about our business and the energy industry. In this program, you will have the opportunity to gain valuable on-the-job experience and contribute to collaborative, cross-functional projects that are meaningful to the success of various facets of the business.As a Graduate Rotation Analyst, you will perform the same tasks as our entry level Analysts and have an opportunity to learn the methods, tasks, and objectives each of these groups complete in their day-to-day support of NRG's operations and business strategy. You'll see that the Graduate Rotation Program is an opportunity to influence the heart of our business.

Graduate Rotational Analyst Responsibilities include:

• Analyze and explain the customer experience of smart home subscribers, including their reasons for buying, keeping, renewing, or cancelling their service.
• Clean and combine data from multiple sources using SQL (Snowflake). Sources will include customer demographics, purchase history, call logs, and survey responses.
• Visualize and explain key customer experience insights using Tableau and PowerPoint
• Design and support statistically valid A/B tests to validate the impacts of proposed process changes
• Analyze and quantify the financial and customer experience impacts of current or proposed policies
• Develop expertise in the smart home industry and the role of smart technology in NRG's demand response/Virtual Power Plant (VPP) initiatives to stabilize power consumption.
• Perform other duties as assigned.

Ideal Candidate:

We are looking for self-driven, high-performing individuals who can grasp complex commercial issues and deliver solutions. In return, we'll provide the support, guidance, and opportunities to help you become whatever you want to be. As our emerging talent, we need you to be able to help improve our business, inspire our people, and deliver exceptional customer service. Embracing our Power Values, you need to be able to demonstrate the following behaviors:

• Safety & Well-Being - Provide a safe and injury-free environment that encourages wellness for everyone employee
• Collaboration- Work together across the organization as one team focused on delivering value for our stakeholders
• Customer Focus - Understand and deliver compelling energy solutions that meet current and future customer needs
• Accountability - Act with integrity and always do the right thing for our people, customers, communities, and environment
• Diversity, Equity & Inclusion - Be a place of inclusion where every voice matters, celebrating our differences and championing our diversity

Minimum Qualifications:

• Degree discipline: Business (Marketing, Supply Chain, Business Administration, etc), Computer Information Systems, Statistics, Economics, or similar business/data-oriented field
• Must have a 3.3 or higher GPA
• Have received a college degree within 1 year of hiring date in June 2023
• Must have legal authorization to work in the US on a full-time basis without sponsorship
• NRG and its subsidiaries are an Equal Opportunity Employer - EOE AA M/F/Vet/Disability
• Basic experience with SQL required (i.e. filtering data, joining tables, aggregating results)
• Data visualization experience required (using Tableau, PowerBI, etc)
• Basic understanding of statistics and designing statistically valid tests strongly preferred
• Basic experience explaining data to less-technical audiences via email or presentation strongly preferred

Working Conditions:

• Open office environment
• Location: Lehi, UT
• This team currently works on a hybrid schedule, employees are expected in-office on Mondays, Tuesdays, and Thursdays

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster(The poster can be found athttp://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.