Service Desk - Weekend

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Washington, Tacoma
Apr 16, 2025
Description This shift will be Saturday - Wednesday 2pm-10:30pm Onsite This is an onsite position. The Service Desk Specialist is a vital part of the contact between customers and Information Services exemplifying a professional demeanor and quality customer service in a 7 by 24 environment. This position is providing hardware/software/network support to the customer primarily via (but not limited to) the phone. Solving technology operational and application problems that customers face; assessing needs; troubleshooting problems to assure technical excellence and patient safety are characteristics of this position. This position functions as a central point of contact and escalation for customer needs relating to personal computers, peripherals, software, network and system needs. The Service Desk Specialist works under supervision and may be required to work various shifts to support the 7 by 24 environment Minimum Requirements: Two years of experience in a technical customer service type environment involving support or installation of software and hardware. Specific experience may be substituted for education. Education/Licenses/Certifications: A+ Certification or equivalent certifications. AA in healthcare or computer science; Bachelor's degree in computer science or related field preferred. Technical School classes (technology). Looking for a technology leader - but also willing to take regular service desk calls Understand the incident management process, monitor systems, manage alerts. Experience coming from an ITIL aligned organization that has a mature environment Nice to have if someone comes from a Service operations team - an analyst with monitoring systems experience Candidate needs to be comfortable with written and verbal communication and responding quickly. Skills Help desk support, Help desk, Technical support, Customer service, Troubleshooting, Windows 10, Windows, Phone support, Hardware, Servicenow Top Skills Details Help desk support,Help desk,Technical support,Customer service,Troubleshooting,Windows 10,Windows,Phone support,Hardware,Servicenow Additional Skills & Qualifications This shift will be Saturday - Wednesday 2pm-10:30pm Onsite This is an onsite position. It is very important for this person to be onsite as they are at the command center of network operations and if there is a natural disaster, power outage, etc.. this person will be onsite to help keep systems operational and be able to support the organization. Flu Shot required every year. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tacoma,WA. Application Deadline This position is anticipated to close on Apr 18, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.