Quality Assurance Specialist

Title: Quality Assurance Specialist

Department: Risk Management

Reports To: Quality Assurance Supervisor

Job Grade: 8

FLSA: Non-Exempt Last Modified: 4-10-2025

It's a Job ... Only Better!

At UKFCU, we're more than a Credit Union - we're a community, and we've been proudly serving our members since 1937! As a rapidly growing, not-for-profit organization, we're dedicated to making a real difference in the lives of our members and employees alike. If you're looking for a workplace where you can grow, make an impact, and have fun while helping others, UKFCU is the place for you!

Why This Role Matters

As a Quality Assurance Specialist, you'll play a critical role in identifying discrepancies in member documentation and transactions-ensuring compliance with federal, state, and internal UKFCU regulations. You'll analyze and report on exceptions, promote operational excellence, and help safeguard UKFCU from risk and error. Your efforts support our commitment to delivering consistent, secure, and high-quality service to our members.

What You'll Do

Core Responsibilities

• File & Documentation Review: Evaluate new memberships, accounts, and loans to ensure compliance with UKFCU policies, federal and state laws, and industry regulations.
• Quality Checks: Conduct accurate and efficient QA reviews on selected products and file maintenance samples.
• Cross-Verification: Review internal documentation and core systems for accuracy, authority, and compliance.
• Exception Management: Identify and categorize discrepancies, analyze root causes, and recommend process improvements.
• Reporting: Produce and present exception reports for management action.
• Fraud Prevention: Monitor for potential fraud or negligence within retail and loan production areas
• Collaboration: Partner with teams across the organization to resolve issues, share knowledge, and support high-quality outcomes.
• Additional Duties: Perform other related responsibilities as needed to support the team and department.

Who You Are

Experience & Education

• 2-5 years of related or similar experience
• High School Diploma or equivalent

Skills & Strengths

• Strong working knowledge of spreadsheets, word processing, and general computer systems.
• Excellent attention to detail and ability to handle sensitive, confidential data.
• Capable of solving problems and resolving member or internal concerns with professionalism.
• Ability to communicate effectively in one-on-one and group settings.
• Strong math and analytical skills, including working with rates, ratios, and percentages.
• Able to work independently and recognize when to escalate issues.

Key Traits

• Holds self and others accountable to high standards.
• Demonstrates integrity and professionalism.
• Values collaboration and teamwork.
• Maintains a strong commitment to quality and compliance.

What's in It for You?

• Competitive salary and industry-leading benefits.
• Opportunities for professional growth and leadership development.
• A chance to make a lasting impact on our members and the organization's future.

Legalese

Equal Opportunity Employer

UKFCU is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

At-Will Employment

Employment with UKFCU is deemed "at-will," which means that either you or the company may terminate the employment relationship at any time, with or without cause or notice, unless otherwise provided by law.

Physical and Cognitive Demands

This role requires a blend of physical activity and mental focus to effectively perform its essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Key physical activities include sitting, standing, walking, and occasional lifting (up to 25 pounds). You'll also use your hands for various tasks, reach with your arms, and engage in conversations. Vision requirements include the ability to focus, perceive depth, and distinguish colors. Cognitive abilities essential for this role include judgment, auditory perception, memory, reasoning, and occasional persuasion.

Work Environment

You'll primarily work indoors in a comfortable, climate-controlled office setting. The noise level is typically moderate, ensuring a focused yet dynamic work environment. Reasonable accommodations will be provided as needed to support an inclusive workplace.

This job description provides a general overview of the responsibilities and expectations for this role. It is not a comprehensive list of tasks, and employees may be asked to take on additional duties to support team success.