Senior Infrastructure Engineer

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions - from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.

The Senior Infrastructure Engineer will ensure the optimal implementation of Surescripts' technology infrastructure. This includes designing, documentation, developing, installing, configuring, maintaining, supporting, and optimizing IT infrastructure with alignment to security, including Private and Public Cloud infrastructure and enterprise software solutions. This role will work within the Infrastructure Engineering group and across Operations and Security to ensure secure, reliable and efficient Operations.

• Participate in development of strategic goals and plans for systems and storage infrastructure both Public and Private, capacity planning and the Automation of administrative tasks.
• Conduct cost benefit analysis of infrastructure systems and technology solutions including new products / services as well as maintaining / refreshing existing infrastructure.
• Provide input / feedback regarding system design and implementation, including technical feasibility, budgetary considerations, enterprise alignment / consistency, etc.
• Improve or replace legacy processes by automating / streamlining
• Document system configuration and operation procedures
• Work with stakeholders to ensure existence and viability of Business Continuity / Disaster Recovery planning, including identification of key infrastructure, RPO / RTO, and likely points of failure
• Design, document, Implement and deploy enterprise management tools, improve/automate security compliance processes in our Public and Private environments
• Manage and maintain both Public and Private (Hybrid) infrastructure
• Develop and deploy methodologies for testing system performance, validating health providing statistics and reports
• Provide escalation support for Operation issues, as well as resolution of complex technical problems across technology departments

Basic Requirements:

• Bachelor's degree in IT, computer science, information sciences or related field or equivalent experience
• 5+ years of experience in an Infrastructure Engineering role
• Experience with:
  • Technical knowledge of server operating systems (RHEL, RockyOS, Windows)
  • Automation experience with common Automation/orchestration tools (Ansible, Terraform)
  • Hands-on Public cloud implementation / administration (GCP)

Preferred Qualifications:

• Demonstrated aptitude for problem solving & analytical thinking
• Virtualization and hypervisor management (VMware vSphere / ESXi / OLVM / KVM)
• Experience working in Google Cloud Platform with Bare Metal Servers
• Experience provisioning storage in both public and private clouds
• Experience in high uptime environments (four-nines)
• Experience with Surescripts' software
• Knowledge of ServiceNow & ITIL methodologies
• Experience with HIPAA compliance requirements

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed.

You're relentless in getting stuff done. You apply your expertise in an Agile/DevOps world with other talented people. You're curious about new technology and use your curiosity as fuel to deliver meaningful solutions. And you're into incremental efforts that ultimately reap huge results.

We're a smart team that loves to work toward a common goal: delivering innovative, industry-leading solutions that improve patient care. We pride ourselves on quality work grounded in transparency and accountability. Our goal is to make a positive impact on healthcare, be it on quality, cost, or patient safety.

Is your thinking cap on? (Do they still make those?) Here, our challenge is to connect disparate, cross-functional skills to create the desired result. We focus on important milestones, work to understand diverse technologies and develop relationships with various groups of people with varied perspectives.

Why Wait? Apply Now

We're a midsize company. This means you're not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.

Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.