Technical Care Specialist

Nokia of America Corporation, Technical Care Specialist (Multiple Positions), Dallas, TX.

SALARY RANGE: $118,685 - $169,906 per year

WORK SCHEDULE: 40 hours per week, M-F (9:00 a.m.-5:00 p.m.)

Nokia of America Corporation, Technical Care Specialist (Multiple Positions), Dallas, TX. Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Provide network planning and performance-related services according to the network solutions portfolio. Handle and maintain network monitoring products for customers. Ensure customer outages and Emergency (Critical issues) are restored within contractual SLA and create the Root Cause Analysis (RCA) and fault report. Assist with the testing of components for use in Nokia's telecommunications systems and troubleshooting critical incidents reported by the customers. Identify, reproduce, and characterize defects to help maintain and improve Nokia's network. #LI-DNI

JOB REQUIREMENTS: Must have a Bachelor's degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, Electronic Engineering, or a related field, and 6 yearsof experience (of which 5 years must be post-bachelor's, progressive).

Of the required experience, must have at least 6 years of experience with the following: Network Management products; Software architecture and code related to network troubleshooting; Database, including Oracle; Virtualization, including VMWare and OpenStack; Programming languages, including Java, Python, Perl, and C/C++; Networking hardware, including servers, blades, enclosures, and interconnect modules; Storage Area Network (SAN); Networks, including LAN and WAN; and Networking products, including Cisco and Juniper.

Percentage of domestic travel required up to 10%

Percentage of international travel required up to 5%

Telecommuting from a location within commuting distance of Dallas, TX may be permitted, depending on business need.

QUALIFIED APPLICANTS: Interested applicants should email their CV to us.jobs@nokia.com & specify Requisition # TX25-2300412 in the subject line.

If offered employment, must have legal right to work in the U.S. EOE.

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D - Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program