Marketing Operations Associate

The American Association for the Advancement of Science (AAAS) seeks a Marketing Operations Associate to join our Membership department!

Working across the Advancement Office and other AAAS organizations, the Marketing Operations Associate (MOA) will implement and ensure best of class member engagement and marketing activities. Reporting to the Assistant Director, Member Experience and Marketing Operations, the MOA supports the marketing operations for ASU and other institutional license membership programs, email deployment, membership renewals and acquisitions, annual meetings, partner benefits, and other marketing operation activities. Supports copy writing for ASU and other Institutional Partnerships working closely with the Senior Manager of Institutional Partnerships. Reports on and analyzes metrics to improve marketing campaigns working closely with the Senior Manager of Marketing Strategy and Operations.

Help us ignite the next era of science.

What You'll Do

Institutional License Membership Partnerships

• Support the Senior Manager of Institutional Partnerships in the project implementation and marketing operations for Elemental Memberships.
• Support the development of email copy and other collateral for ASU and other institutional partnerships and general institutional membership programs working closely with the Senior Manager of Institutional Partnerships and the Senior Marketing and Communications Manager.
• Manage and develop reporting and analysis on project metrics for the pilot and as the program scales.

Marketing Operations

• Manage the development, setup, coordination, and execution of marketing campaigns working with the Senior Manager of Marketing Strategy and Operations.
• Manages email lists and deployment for renewals, auto-renewals, advancement, programs, membership engagement, events, and other initiatives as needed. This includes file pulling, data quality checking, and testing email templates for accuracy working with the Senior Manager of Marketing Strategy and Operations.
• Manages email deployment for elemental membership working with the Senior Manager of Institutional Partnership.
• Communicates monthly promotional plan, renewal offers, updates code/tracking matrix and maintains creative sample files for on-going renewal campaigns for Member Central Support.
• Work closely with the Member Experience and Operations team members and across Membership to develop, maintain, and update automated email series and reporting.
• Works to increase the membership base by leveraging key potential membership pools. This includes working with internal and external stakeholders, pulling and scrubbing files, submitting requests to IT, and maintaining reporting.
• Manages the Membership Toolkit request portal. Works with customers and Director of Marketing for request approvals and works with the Member Experience and Marketing Operations team to fulfill requests.
• Participates in the testing, documentation, assessment, and updating of various Experience and Operations initiatives as necessary.
• Perform other related duties as required or assigned.

Annual Meeting

• Supports Member Experience and Operations team members on the Annual Meeting planning and logistics.
• Supports the operational needs for overall Annual Meeting presence, and other Membership events as needed.
• Develop reporting and analysis of Annual Meeting engagement metrics.

Partner Benefits Program

• Work with Advancement team members to develop criteria for the selection and assessment of current and future partnerships, support the AAAS Membership partner benefits program, including its marketing and reporting, ensuring AAAS delivers meaningful and successful benefits to our members.

Minimum Requirements

• BA/BS degree from an accredited college or university in a related field
• Minimum of 3 years in a marketing role
• Strong attention to detail and analytical skills
• Demonstrated ability to understand processes, identify optimization opportunities and communicate them effectively
• A strong "go getter" willing to be the main contact for Membership Office team working with internal and external partners
• Outstanding oral and written communication skills
• Demonstrated advanced proficiency in MS Excel
• Experience with Salesforce
• Experience with Salesforce Marketing Cloud
• Experience with HTML preferred
• Flexibility, resourcefulness, and ability to manage a variety of tasks simultaneously, set priorities for multiple projects, and meet multiple deadlines

Application Process

Submit a resume and cover letter outlining qualifications and interest in the position by May 18, 2025. Applications are reviewed on a rolling basis. A Recruiter will contact you with next steps if you are selected for an interview.

The anticipated initial rate of compensation for this position is $76,000 - $82,000 per year. AAAS currently provides the following benefits for this position: paid vacation leave, paid sick leave, paid holidays, health insurance, flexible spending account, dental insurance, life insurance, vision insurance, retirement benefits, short- and long-term disability, each subject to the terms of the applicable program. Additional benefits may apply.

Any actual offer of employment, reflecting the total compensation package and benefits, will be made in the sole discretion of AAAS and will be based on a variety of factors, including years of experience, depth of experience, and other relevant factors. AAAS reserves the right to amend or modify its employment benefits and compensation structure at any time.

AAAS is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity, national origin, age, disability, veteran status, or other protected category. AAAS uses E-Verify to confirm the employment eligibility of all newly hired employees. No visa sponsorship is available for this position.

Search Firm and Employment Agency Disclaimer
The American Association for the Advancement of Science (AAAS) does not accept unsolicited agency resumes. Any unsolicited resumes sent to AAAS from a third party, such as an agency, including unsolicited resumes sent to an AAAS mailing address, fax machine or email address, directly to AAAS employees, or to the AAAS resume database will be considered AAAS property. Verbal or written communications from any employee of AAAS shall not be considered binding obligations. AAAS Human Resources is the only AAAS representative authorized by AAAS enter into any employment agreements with any third party. AAAS will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

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