Care Coordinator (bilingual Eng-Span)

CLUES
$21.25 - $25.00 (DOQ) - Full benefits package available in accordance with current CLUES policies-includes: medical, dental, vision, critical illness, accident, and life insurance (with AD&D); long term and short-term disability; pre-paid legal services a
life insurance, paid time off, paid holidays, retirement plan
United States, Minnesota, St. Paul
Apr 19, 2025
POSITION SUMMARY CLUES' Certified Community Behavioral Health Clinic (CCBHC), Abriendo Caminos, provides immediate access to supportive, high-quality, culturally responsive and integrated Behavioral Health services and pathways to wellness for the Latinx Community, regardless of insurance status or ability to pay. The CCBHC model provides CLUES with a model for sustainable Behavioral Health service provision, which translates to increased access to consistent care for wellness in the Latinx community. CLUES' Care Coordinator collaborates with Behavioral Health leadership and staff to provide integrated care within the CCBHC model. The position is responsible for promoting behavioral health services both internally within CLUES and externally within the community, while also collaborating with staff in areas including but not limited to quality, outcome-based design, service relevance, delivery, effectiveness, and evaluation, all in alignment with CLUES mission. Department: Behavioral Health Reports to: Care Coordination Supervisor Location: CLUES St. Paul, MN Office Position Type: Regular Schedule: Full-Time. Generally, Monday - Friday Office hours. Estimated Pay: $21.25 to $25 (depending on experience & qualifications). Benefits: Full benefits package available in accordance with current CLUES policies-includes: medical, dental, vision, critical illness, accident, and life insurance (with AD&D); long term and short-term disability; pre-paid legal services and ID theft protection; retirement plan; educational assistance; paid holidays; and paid time off. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for working in partnership with their clients to develop and implement an integrated plan of care that will assist each client in addressing medical, behavioral, social, educational, and other service needs. Responsible for helping clients transition between levels of care in behavioral health. Coordinate services and collaborate with multidisciplinary care teams to assure high quality care. Responsible for helping clients to complete MNsure applications. Provides educational resources to clients and shared family members about the health care system and related support systems. Maintain up-to-date client documentation, including case notes and agency required reporting. Collaborate with the Behavioral Health leadership and staff to provide integrated care within the CCBHC model. Promote the mission, operating values, and agency services of CLUES within the community. Maintain client confidentiality in accordance with HIPAA, agency policies and other applicable laws, regulations and ethical standards. Participate in individual and group supervision as required within the team and the department. Carry out all other duties as assigned by supervisor. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties or tasks may be assigned as required. Management may modify, change or add to the duties of this description at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RELATIONSHIPS This position has no supervisory responsibilities. QUALIFICATION REQUIREMENTS Education, Experience & Key Abilities Bachelor's or master's degree in one of the behavioral sciences or related fields including, but not limited to, social work, psychology, or nursing from an accredited college or university required. Must have a deep understanding of Latinx cultures, values, and traditions, and demonstrate cultural responsiveness in every aspect of the role, including communication with colleagues, staff, clients, community members; creating forms and documents; hiring and training staff; and in clinical supervision and consultation. Must be organized, have the ability to work under pressure and stress, have attention to detail, be self-motivated, and have the ability to multi-task in a fast-paced environment. Must be skilled in the process of identifying and assessing a wide range of client needs. Must be comfortable discussing sensitive issues with clients and staff in an appropriate, effective manner. Crisis de-escalation skills and experience preferred. Knowledgeable about local community resources. Language Skills Effective communication in English and Spanish, both verbally and in writing, required. Ability to read, analyze, and interpret written materials, including reports, contracts, and proposals. Ability to effectively present ideas and information in an organized and effective manner, including writing reports. Ability to maintain accurate documentation and respond appropriately to questions from clients, co-workers, management and external parties. Transportation Must have access to a reliable motor vehicle for independent transportation, valid driver's license, proof of automotive insurance, and maintain a good driving record. Must submit to and pass annual recertification of compliance with CLUES Automobile and Transportation Policy and driving record check. Computer Skills Proficient working knowledge of email software, the Internet, databases, and common Windows-based programs, including Microsoft Office Word, Excel and PowerPoint required. Must be willing to attend training to advance technical skills and maintain appropriate skill levels to perform job duties. WORKING CONDITIONS Background check Must pass a criminal background check, DHS background study, driving record check, and MS-604.20 background check. As a condition of continued employment, staff person may be required to submit to periodic re-verification of these background checks. ABOUT US Comunidades Latinas Unidas En Servicio (CLUES) is a non-profit leader in behavioral health and human services. The organization was founded in 1981 with a vision for improving the quality of life of the Latino population in Minnesota. Today, CLUES is Minnesota's largest Latino agency. Our mission is to advance social and economic equity and wellbeing for Latinos by building upon our strengths and cultures, uplifting our community, and activating leadership for systemic change. Although our services focus on the Latino family, our experience and capabilities enable us to serve individuals and families from all walks of life including new immigrants and low-income families who dream of a better future. Our programs and services encompass a holistic approach to addressing the complex and interrelated barriers our community faces, including programming that advances Community Wellness, Community Leadership, and Community Prosperity. Our services uphold and celebrate cultural richness and community assets as we connect individuals and families to resources, skills, institutions, and opportunities. We employ a diverse, multi-cultural staff to ensure our services are linguistically and culturally relevant.