General Manager I

YOUR ROLE

The General Manager is responsible for leading the contract(s) and all employees in the growth and development of additional business opportunities with existing customer. Ensure ongoing customer service and maintaining customer relations by focusing on the contract's daily operations based on the needs of the customer.

WHAT ARE YOU GOING TO DO?

* Ensure ongoing customer service and maintain customer relations through focusing on the contract's daily operations based on customers needs. This is accomplished through daily communications with the customer to discuss service needs and potential problems.
* Responsible for attainment of profit objectives of contracts, provides financial analysis and decision making for customer.
* Responsible for the organic growth and development of additional business opportunities with existing customer. * Ensure safety, maintain quality, establish and monitor cost control programs.
* Lead and foster creative problem solving, develop positive and professional relationships with customer and within contracts.
* Work with government departments, social groups, etc.
* Provide leadership in coaching, mentoring, personnel selection, professional development.
* Oversee operations management within the company guidelines.
* Oversee operations schedule and staff in anticipation of customer needs. Oversee the staffing needs of contract to assure sufficient labor to meet the customer's requirements and control costs.
* Provide support and guidance to hiring manager.
* Manage the contract staff to assure continued quality service by writing procedures, testing hiring and training managerial and operational personnel.
* Maintain corporate productivity and quality award programs to recognize outstanding performance.
* Encourage use of Performance Management system in all facets of the operation. Maintain the contracts quality performance objectives through the continuous improvement processes.
* Train managers and other personnel strategically in all areas that will help them achieve the contract goals and objectives and satisfy the customer.
* Primary Duties and Responsibilities (Continued)
* Establish ongoing programs to ensure continuous improvement. This includes the use of Kaizen, LEAN, and the EQS program to maintain quality performance.
* Motivate the workforce through Performance Management program; encourage input from employees through Employee Involvement Groups; and reward for continuous performance using award programs.
* Establish and monitor cost control programs, including annual budget development, monthly P&L review, payroll, and cost analysis. Through the use of Performance Management projects, guide managerial staff to monitor and control costs on a weekly basis.
* Day to day administration of contract, including: preparation of customer related performance reports and other correspondence; requests from vendors, general office and contract employees; and all other items that fall within managerial scope of responsibility.
* Negotiate and enforce collective bargaining agreement where applicable.
* Negotiate resolutions pertaining to conflicts in the workplace.

WHAT ARE WE LOOKING FOR?

* Bachelor's Degree in Logistics, 3PL or Transportation is required.
* Master's Degree is preferred.
* At least 10 years' experience and expertise in operations and business management is required.* Must be able to read, write and speak English fluently.
* Ability to communicate and interact effectively with multi-functional and diverse backgrounds.
* Exceptional written and oral communication skills including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments:
* Proficiency in Microsoft Office, internet, web-based and job specific software applications.
* General management skills around revenue, budgets, EBITA, people skills, customer service skills, fixing operational problems.
* Experience leading large number facilities, geographically dispersed working through people, retaining and growing business.
* Excellent planning, time management, collaboration, decision making, and organization skills.
* Ability to develop short and long-range project planning and effectively communicate information to diverse work groups.
* Experienced in project management methodologies with a focus on managing solution driven strategy plans to achieve goals.
* Strong interpersonal skills including diplomacy and patience.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

#LI-KS1

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.