Order Handling Specialist

Planning & Fulfillment Specialist

In this role, you will be responsible for internal and external customer care (e.g. technical, order assistance, payment-related assistance) and coordination of relevant functions to have complete case ownership and increase customer satisfaction mainly for service.
The work model for the role is onsite. #LI-Onsite
This role is contributing to the Electrification Smart Power division in Richmond, VA.
You will be mainly accountable for:
*Pro-actively communicates with customers and internal functions in order to guarantee customer satisfaction by providing all relevant information.
*Processes orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.
*Implements and maintains customer support processes.
*Shares functional best practices and lessons learned across the organization.
*Provides appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the requests (e.g. order changes, order completion, expediting, credit management, tracking and communication, blocks and suspensions, etc.).
*Collects and archives documentation regarding the orders and records assumptions and decisions taken during the process in the systems in scope of responsibility.
*Regularly analyzes statistics (e.g. forecast, pacing, etc.) using available tools and collecting relevant information.
*Reads, understands and follows the HSE guidelines and reports discrepancies to leadership.

• Bachelor's degree in business administration, engineering, or related technical/STEM field of study
• 3+ Years' Experience in a Material Planning or Manufacturing Environment
• Experience in customer relations, Order Management, thorough knowledge of planning tools, quality processes and understanding of commercial terms and standard order procedures a plus
• Experience with CRM systems, Salesforce a plus
• Rapidly respond to unforeseen developments and initiate actions to reduce adverse impact
• Experience with ERP systems, SAP a plus
• Advanced Excel skills such as pivot tables with data management, Power BI a plus

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory #LI-Onsite
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf
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