Financial Services Associate - Specialist

Position Type :

Type Of Hire :

Job Description

GENERAL DUTIES & RESPONSIBILITIES
* Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institution's high-value customers.
* Addresses inquiries and performs account maintenance on deposits and money market accounts.
* Assists customers by initiating payment investigations, maintenance requests, fulfillment requests, and fee reversals.
* Works with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries.
* Follows up as required to close service tickets and inquiries that were escalated or referred to a different business function.
* Interfaces with clients to determine present and future needs and discusses progress toward solutions.
* Ensures service expectations are met and establishes rapport with each caller to set positive expectations for account maintenance queries and other servicing needs.
* Completes banking transactions and identifies opportunities to market bank products to best meet each caller's personal needs.
* Maintains a comprehensive knowledge of applicable products and services and keeps informed about new products and services and changes to existing products and services.
* Successfully sells, markets, and shares information with new and existing customers to educate them about financial offerings.
* Provides referrals to the managing director or relationship manager for new and additional services.
* Participates in client loyalty process, providing information and encouraging clients to respond timely to surveys. Participates in follow-up discussions to develop action plans to address concerns.
* May participate in business reviews to learn about clients' strategic direction as well as gain a good understanding of the products and services offerings.
* Other related duties assigned as needed.

EDUCATION REQUIREMENTS

GENERAL KNOWLEDGE, SKILLS & ABILITIES

FIS JOB LEVEL DESCRIPTION
Senior support level role, typically requires general education (not a degree) or vocational/on the job training. Skilled in completing tasks, understanding implications and applying judgement to unique situations. May be informal team leader for other support level roles.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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