Office Coordinator, Concierge - CRE

This position provides administrative and technical support to the Corporate Real function at First Citizens Bank. Greeting all visitors, clients and employees, overseeing the "Welcome" experience. The role is responsible for front desk duties, hospitality, concierge support, event coordination, welcome packets, building maintenance support, and event planning. Supports coffee services, reservation assistance, surveying guest experience, and reception metrics. Manages the reception inbox, arranges for new hire badges, coordinates desk & conference room reservations, and new hire onboarding welcome. Processes invoices and answer phones. Acts as liaison to lobby security for external visitors and contractors. Works closely with both internal and external parties in the completion of daily activities.

Hours: Monday-Friday 8:00am- 5:00pm

• Greeting all visitors, clients, and employees with a warm welcome and creating a memorable experience. Dressing professionally and business appropriately
• Overseeing the lobby, welcome area, and general office space to ensure it is clean, safe, organized, and orderly
• Submitting work orders with the building for any repairs, lights out, additional cleaning, and ensuring the work orders are completed promptly
• Liaison to lobby security for external visitors and contractors
• Tracking new hire badges and distribution with the lobby security
• Conference room and event space reservations
• Event set up and support
• Overseeing and updating Monday.com Event intake requests
• Liaison to assist in catering orders for teams on site
• Oversight of Boston Teams Channel by posting office-wide communications
• General front desk and concierge duties (welcome tours, preparation of office coffee, amenity stocking etc.)
• Surveying guest experience
• Invoice processing for office maintenance services (janitorial, plant maintenance, coffee/snacks)
• Ordering office supplies as needed per the Office Manager and team
• Assisting in any small projects, event, or office support as noted by the Office Manager

Bachelor's Degree and 0 years of experience in Corporate Real Estate or Facilities OR High School Diploma or GED and 4 years of experience in Corporate Real Estate or Facilities

Preferred:

• Experience in hospitality and event planning
• Front desk experience with a personalized customer service approach
• Experience in Office Management and/or Administrative support
• Strong communication and collaboration skills
• Proficient in Microsoft Office (Outlook, Excel, PowerPoint)

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits