Instructional Technology Support Analyst

North Carolina State University

$ 35,406 - $ 95,992

United States, North Carolina, Raleigh

Apr 22, 2025

Job Posting Information

Posting Number	PG194550SP
Internal Recruitment	No
Working Title	Instructional Technology Support Analyst
Anticipated Hiring Range	$55,000 - $65,000 (commensurate with education and experience)
Work Schedule	Monday - Friday, 8:00 am - 5:00 pm
Job Location	Raleigh, NC
Department	CVM - Academic Affairs
About the Department	North Carolina State University's College of Veterinary Medicine ( CVM) is a dynamic community whose members are dedicated to preparing veterinarians and veterinary scientists while advancing animal and human health from the cellular level through entire ecosystems. With the graduation of its first class in 1985, the CVM is one of the younger veterinary programs in the country. Despite its relative youth, the College has gained international recognition on the strength of its teaching, research, engagement, and patient care efforts and is ranked 3rd among the nation's 28 colleges of veterinary medicine in the current U.S. News & World Report survey. Located on 180 acres near downtown Raleigh, the College encompasses 20 buildings on the main Centennial Biomedical Campus. Instruction is in three departments-Clinical Sciences, Molecular Biomedical Sciences, and Population Health & Pathobiology. In addition to the four-year Doctor of Veterinary Medicine degree, there are programs leading to master and doctoral degrees in several areas with numerous opportunities for specialization. The highly-regarded House Officer Program provides one- to three-year internships or residency training in more than 20 clinical specialties and the innovative Clinician Scientist Training Program prepares veterinary researchers. The CVM is unique among veterinary colleges with an on-site Teaching Animal Unit that operates as a working farm and aids in hands-on instruction with large animal medicine and exposes students to basic agriculture principles and farm technology. More than 20,000 patients are diagnosed and treated annually by CVM clinicians and the Veterinary Health Complex at NC State University is a major referral center for veterinarians from throughout the Southeast. These patients are often seriously ill and require the best that veterinary medicine offers. This quality care is delivered with the utmost compassion for the patient and owner, a hallmark of the program. The patient case load also allows for instruction and the opportunity for clinical trials that advance animal health and well being. The Veterinary Health Complex is composed of the 110,000-square-foot, state-of the-art Randall B. Terry, Jr. Companion Animal Veterinary Medical Center, the Equine and Farm Animal Veterinary Center, the Veterinary Health and Wellness Center, and Satellite and Field Veterinary Services. Since its inception, the CVM has chosen to put its focus on six specific program areas: Companion Animal Medicine, Food Supply Medicine, Biomedical Research, Ecosystem Health, Equine Medicine, and Animal Welfare. Through these six areas, the NC State CVM prepares the next generation of veterinarians and veterinarian scientists, conducts bench and clinical research to NC State University.
Essential Job Duties	The Academic Affairs team at the NC State College of Veterinary Medicine ( CVM) is looking for an Instructional Technology Support person who will provide academic technology support to faculty, staff, and students; assist with college-level administration support of academic technology systems; create support documentation for enterprise and college-supported academic technologies; and assist with implementation of new academic technology tools. This position will report to the Director of Academic Technology and will collaborate with other Academic Affairs teams, as well as, the CVM's marketing team, computing resources team, and others as necessary. Duties include but are not limited to the following: Provide technical support for University and CVM academic technology systems, which currently include Moodle learning management system, ExamSoft secure assessment platform, Top Hat engagement platform, Panopto video streaming platform, and Google Workspace. Perform routine software updates for a loaner pool of laptops and iPads used during assessments. Assist with the preparation of the University and CVM academic technology systems for each academic term. Create job aids, infographics, videos, animations, and other content that supplements support efforts. Assist with the adoption and implementation of new academic technology innovations into the veterinary education curriculum. Manage user access for University and CVM academic technology systems. Work collaboratively and effectively with faculty and staff throughout the CVM and with various University organizations (e.g., Digital Education and Learning Technology Applications (DELTA) and Office of Information Technology (OIT)) to improve efficiencies in the set up and support processes of academic technology systems.
Other Responsibilities	Other duties as assigned.

Qualifications

Minimum Experience/Education	Associate's degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelor's degree and one year of experience in the information technology field related to the area of assignment; or bachelor's degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Other Required Qualifications	Ability to competently perform tasks as a super-user or administrator of current academic technology systems, including learning management systems, assessment and engagement platforms, and video streaming/management platforms Efficient and expert use of applications such as Microsoft 365, Google Workspace, or the equivalent Competent use of academic technology systems Ability to use a help request ticketing system Ability to design and develop support materials Experience designing and producing compelling graphics, infographics, and screen-cap videos using Adobe Creative Suite (Acrobat Pro, InDesign, Illustrator, Photoshop), Articulate 360, Camtasia, and/or other tools of the trade Experience performing routine software updates on devices (Win and Mac) Experience completing projects, both independently and in a team, using a process oriented approach Familiarity with synchronous and asynchronous training development Awareness of usability and accessibility considerations for academic technology Excellent customer service skills Excellent communication skills and the ability to support a wide variety of faculty, staff, and students across varied college departments High level of independence and initiative
Preferred Qualifications	Experience with NC State University and CVM academic technology systems, which currently include Moodle, ExamSoft, Panopto, Top Hat, and Google Workspace. Experience using ServiceNow to track help requests Experience working in a higher education setting
Required License or Certification	N/A
Valid NC Driver's License required	No
Commercial Driver's License Required?	No

Recruitment Dates and Special Instructions

Job Open Date	04/22/2025
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)	04/28/2025
Notice to Applicants	Please note that the work history on your resume must also be included in your application.
Special Instructions	Please include a resume and contact information for at least three professional references.

Position Details

Position Number	00111425
Position Type	SHRA
Position Classification Band Title	Technology Support Analyst
Position Classification Band Level	Journey
Position Classification Salary Range	$ 35,406 - $ 95,992
Salary Grade Equivalency	IT03
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Time Limited Position	No
Time-Limited Appointment Length (if applicable)
Department Id	190108 - CVM - Academic Affairs
AA/EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.