Supervisor-Voice Services

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."

Overview:

Manages the activities of the communications/voice services department on a daily basis at Mercy Washington, Lincoln and Jefferson hospital; oversees daily operations of departments ensuring staff are adequately trained and certified to perform their duties in compliance with hospital and department policy and procedures, and adhering to federal, state, and local regulations, writes and reviews performance evaluations. Interviews potential new hires; recommends; disciplinary action, hiring, promotions and transfers. Overseas the badge process at Mercy Washington, Lincoln, and Jefferson; completes monthly bank reconciliation, manages warming center data and maintains and issues all department equipment.
Assists the Manager in coordinating and supervising the activities of the Voice Services, Safety and Security Dispatch, Maintenance Dispatch, and Transportation Department Dispatch. Responsible for the departments' performance during weekend coverage. Supervise approximately 12 to 15 co-workers and perform annual evaluations, as well as any counselings. Performs duties and respoinsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Qualifications:

• Experience: 2 years management experience
• Required Education: Associates degree or equivalent years of experience
• Other: Excellent customer service and communications skills. Experience with multiple computer software systems

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!

We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

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