Retail Concierge

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL is currently seeking a dynamic individual for the role of Concierge at Fashion Square in Scottsdale, AZ. The concierge will be the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the property.

Hours: 40 hours/week

Shifts: 9:45am-6:15pm or 10:45am-7:15pm

Compensation: $18/hour

Responsibilities:

• Takesgreat pride in offering helpful, friendly serviceatalltimes
• Greetsand assists all guests and property personnel in an efficient and courteousmanner
• Defines, communicates, and maintains high standardsof guestservice at alltimes
• Provides a luxury lifestyle experience for all property guests as they visit the Center or reach out via phone, email, or digitalchannels
• Maintains a strong knowledgeofofferingsatthe property and can guide guests to appropriate merchandise, dining options, gift ideas,etc.
• Informs and suggests opportunities to engage guests in Center-wide retailers, events, theater, spas and restaurants available at or around the propertyand local area.
• Performsservices requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc. This may require running errands away from the Concierge Desk at the Centerorlight eventplanning
• Supports and promotes all property programs andevents
• Anticipates the services sought after by ascertaining themoodand style of the guest; identifies solutions before beingasked
• Developsstrong working relationships with building management, tenants,other building service providers, retailers, restaurants, hotels, and other areabusinesses
• Actively researches shopping, dining, experiential trends to ensurethe propertyis able toprovide guests with services both expected and unexpected
• Buildsprofessional networks within the guest base and community to enhance knowledge and services currently beingoffered
• Responds to guests via phone, email,propertywebsite and in person
• Corresponds with guests who require follow up orsolutions
• Participates in and successfully completes all trainingprograms
• Maintains the ambiance, style and cleanlinessofthe Concierge Desk ensuring allbrochures,and literature arestockedatalltimes
• Tends to other administrative duties as assigned
• Acts as a property ambassador within the Center and local community to promotethe property'sservices,amenities and events
• Partners with the on-site property management team, includingthein carrying out marketing and service initiatives and goals, including promotional and rewards programs formallguests

Qualifications:

• Strong working knowledgeofMicrosoft Outlook, Facebook, Twitter, Internet, App based programs and Microsoft Officerequired
• Passionate about providing exceptional service and interpersonalrelationships
• Thinkscreatively to resolve all customer concerns, and anticipate their interests in services, amenities, programs & events while visiting theproperty
• Communicates clearly, concisely, and effectively in verbalandwrittenform
• Hasa friendly and caringdemeanor
• Excellentproblem-solvingskills
• Has flexible working hours and a proven recordofdependability andpunctuality
• Able to complete multiple tasks while maintaining a pleasant and professionaldemeanor
• Appearspolished and professional and consistently adhere to company dress code and groomingguidelines
• Followsall policies and procedures set forth in JLL and clienthandbooks
• Able to listen and react quickly to guests', tenants', and retailers'requests
• Able to prioritize tasks underpressure
• Able to work with varied personalities andtemperaments
• Able to work as part of a team in a collaborativeway
• Takesinitiative, self-motivated
• Required to frequently sit, talk andhear
• Able to use a computer, iPad, cell phone, and Apps frequently eachday
• High school diploma and equivalent workexperience
• Two or more years of previous high-end retail, fine dining, or VIP hospitality
• Prior experience with luxury hotel, retail or restaurant "frontofhouse" guest servicesuggested
• Previous community involvementornetworking experience is preferred

What's in it for you:

• Join an industry leader and shape the future of commercial real estate
• Deep investment in cutting-edge technology to power your work
• Comprehensive and competitive benefits plan
• A supportive, caring and diverse work environment designed for your growth and well-being

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.