Outpatient Adminstrive Coordinator

• 1. Work collaboratively with the Clinical Chief of Electrophysiology (EP) in establishing the infrastructure to support and maintain a busy outpatient practice that is patient and family centered.
• 2. Provide administrative direction and coordination of current and long range policies, procedures and programs of a single-site Yale University and Yale-New Haven Hospital practice.
• 3. Establish schedules, task assignments and allocation of manpower, space and equipment to ensure effective patient care and provide conformance with efficient clinic service commitments.
• 4. Maintain liaison with all levels of administration, physicians and outside organizations to coordinate practice business, accomplish directives and to facilitate the resolution of problems.
• 5. Serve as a Liaison in integrating the outpatient EP practice with the academic office and inpatient care environment to ensure consistency with scheduling of patient appointments, and ensure care is smooth through the continuum of care.
• 6. Work with practice leadership, hospital and other relevant staff to ensure scheduling of procedures (EP and OR) and pre and post work is completed in collaboration with the APRN and academic office manager.
• 7. Work with the inpatient team to streamline the communication process and timely feedback to referring and faculty physicians.
• 8. Represent the practice in meetings, conferences and maintnance activities with the Yale-New Haven Health System.
• 9. Provide oversight and accountability for efficient filing and integrety of medical records. Develops and maintains all files (electronic and hard-copy) related to the department including research protocols. Determine fiscal requirements and approve budgetary recommendations for the practice, monitor, verify and reconcile expenditure of budgeted funds in coordination with the business manager of Cardiology.
• 10. Serve as a resource to patient families and staff, both clinical and nonclinical in resolving patient care issues. Screens and routes telephone calls in a professional manner expediently and accurately, triaging calls as appropriate. Work closely with clinical nurse practitioner in providing patient education, working with social services when required and tracking patient compliance at all sites where Yale cardiologists see patients.

EDUCATION

High school diploma required.

EXPERIENCE

Minimum of 2 years administrative support experience. Experience in a cardiac clinic or Heathcare preferred.

SPECIAL SKILLS

1. Outstanding communication skills, both written and verbal., 2. Strong computer and organizational skills., 3. Ability to work independently and be reliable., 4. Highly motivated, articulate, and an excellent team player with strong interpersonal skills., 5. Ability to use independent judgment., 6. Must be flexible and willing to learn new procedures/processes., Familiarity with ICD and CPT coding., Experience in a Cardiology clinic.

This role requires strong communication and phone skills. High attention to detail and ability to work in group setting with other Outpt Admins and RNs. Job requires basic computer skills, documentation skills within EPIC, multiple vendor sites, and Excel. Clinic is 100% on site, but patient contact only by phone as they are all remote. High use of technology and ability to adapt quickly as the technology is dynamic and changes often. Must be able to work in a group setting and be team player.