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The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB:
As a Ticket Office Supervisor, you will oversee the ticketing system and ensure accurate show information while setting the tone for an exceptional guest experience. With a welcoming attitude and a focus on personalized service, you'll play a key role in creating memorable moments for guests-delivering the kind of "WOW" experiences they'll remember long after their visit. THE STARTING RATE:$20/hour
THE DAY-TO-DAY:
Maintain and update ticketing system with current information on shows, tours, and events, including external sales. Provide accurate and helpful information to guests about shows, property amenities, and the local area. Assist in developing and evaluating procedures and promotions to enhance guest attendance and satisfaction. Generate daily event reports for leadership, management, and promoters. Manage and adjust guest queue systems, including setup and removal of stanchions. Oversee HR-related functions such as hiring, training, performance feedback, and fostering a positive, inclusive team environment. Support the Manager with maintaining event and show inventory. Mentor and develop hourly team members to meet departmental goals and standards. Handle guest complaints within authority and report unusual incidents or unresolved issues to management or Security.
THE IDEAL CANDIDATE:
High School Diploma, GED or equivalent 2+ years of ticket office or cash handling experience. 2+ years of customer service experience. 2+ years of lead/supervisor/manager experience, preferred. THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more Free meals in our employee dining room Free parking on and off shift Health & Income Protection benefits (for eligible employees) Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=17152 Are you ready to JOIN THE SHOW? Apply today!
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MGM Resorts International
$20.00 / hr
May 01, 2025