Clinic Service Representative - Rehab Outpatient - Days
 Henry Ford Health System | |
 United States, Michigan, Jackson | |
 May 02, 2025 | |
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Whether you are recovering from an illness, injury or surgery, the skilled and caring rehab experts at Henry Ford Physical Rehabilitation - One Jackson Square, will help you regain your optimal level of strength and mobility. GENERAL SUMMARY: Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. From the Hiring manager: " The preferred candidate will be friendly, have good customer service and SHIFT DETAILS: Monday to Thursday 7:00 a.m. to 7:00 p.m. Friday7 :00 a.m. to 6:30 p.m. LOCATION: 100 E Michigan Ave Ste 103 Jackson, MI 49201 STATUS: Full Time, 40 hours per week EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task. Additional Information
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