Concessions Supervisor

Job Summary:

We are seeking a detail-oriented and energetic Concessions Supervisor to oversee daily operations of multiple concession stands during events. The ideal candidate will be a strong leader with a passion for customer service, a keen eye for detail, and the ability to work in a fast-paced, team-driven environment.

Key Responsibilities:

* Supervise the operations of multiple concession stands, ensuring a safe and efficient environment.

* Assist with supporting the property on days leading up to events/games.

* Helping to load stands and bars with product.

* Provide high-quality guest service and respond professionally to guest concerns or complaints.

* Support team members during peak times or staff shortages by assisting in service roles as needed.

* Maintain a deep understanding of menu items, presentation standards, and pricing.

* Monitor product control, inventory handling, and usage of concession equipment.

* Adhere to and enforce all cash handling policies and food safety/sanitation guidelines.

* Assign duties, schedule team breaks, and oversee workflow to maximize efficiency.

* Ensure compliance with all health, safety, and alcohol service regulations.

* Maintain cleanliness and organization of all concession and food prep areas.

* Conduct pre- and post-event checklists, including safety and sanitation walkthroughs.

* Track inventory before, during, and after each event; complete required post-event paperwork.

* Manage post-event cleanup, equipment breakdown, and secure all inventory and assets.

* Fosters positive and collaborative working environment for staff; assists management with addressing employee concerns and performance issues.

* Ensure compliance with all Levy policies, procedures, and Levy Core Signatures.

* Performs other duties as assigned.

Qualifications:

* Previous supervisory or leadership experience in food & beverage or concession operations preferred.

* Strong customer service, communication, and problem-solving skills.

* Knowledge of food safety and sanitation regulations.

* Ability to lead a team in a high-volume, fast-paced environment.

* Comfortable with operating POS systems.

* Ability to work flexible hours, including nights, weekends, and holidays.

Physical Requirements:

* Ability to stand and walk for prolonged periods, ranging 6-12 hours, during events and leading up to events or as required by operational demands.

* Must be able to perform physical tasks, including walking, standing, ascending/descending stairs, as necessary.

* Must be able to lift, push, pull, and carry up to 50 lbs.

* Ability to bend, stoop, and kneel as needed.

* Comfortable working in varying indoor environments.