Member Service Representative I, La Crosse WI

Fresh Space, Fresh Opportunities!

Are you ready to take your career to the next level in a vibrant, new, modern workspace? We've just remodeled our office, and now we're looking for talented, passionate individuals to join our dynamic team!

Altra Federal Credit Union is on the lookout for a Member Service Representative for our La Crosse Losey Boulevard office location. Come grow with us in a space that fuels both your professional and personal growth!

What's in it for you?

• Brand new, stylish office designed to inspire creativity
• Comfortable breakout spaces for collaboration & innovation
• State-of-the-art facilities and technology
• Positive, energetic, and forward-thinking work culture

What You'll Do:

• Be the First Line of Support: Listen to members' needs, solve issues with empathy, and make every experience exceptional.
• Promote Innovative Services: Educate members on our latest offerings - from ATM to Palm Authentication - and help them unlock the full potential of Altra's services.
• Safeguard Member Information: Adhere to strict security standards and regulatory requirements to protect our members.
• Collaborate & Contribute: Work hand-in-hand with your team to keep operations smooth, efficient, and always focused on member satisfaction.

What You Bring to the Table:

• A high school diploma (or equivalent) and a commitment to ongoing learning.
• A background in customer service, financial experience is a plus!
• Strong communication skills, with the ability to connect with members genuinely.
• Detail-oriented, professional, and tech-savvy - ready to help members with digital services.

Pay and Benefits:

• Competitive starting rate of $17.00 per hour!
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution.
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts.

The Member Service Representative position is full-time, 40- hours per week, Monday through Friday, between the operating hours of 8:30 a.m. and 5:30 p.m., and will require some flexibility within these hours, as needed. After training has been completed, you will join the Saturday morning rotation at the Onalaska office location (2-3 Saturday's a month) from 7:30 a.m. to 12:15 p.m.

If you're driven by a mission to help others, skilled in customer service, and ready to bring a positive vibe to the team, apply today and start a fulfilling career with Altra!

Altra is proud to be a Great Place to Work certified company six years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives!

We support diversity in the workplace and are an Equal Opportunity Employer.