New

Customer Experience And Engagement Analyst II

TEKsystems
$30.00 - $40.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, O Fallon
May 09, 2025
Description Overview As part of the Global Consumer Escalations team, you will assist in the investigation of complex complaints, cooperatively or autonomously. With the use of complaints data, you will be the voice of the customer and assist in informing the business on various opportunities to improve processes and products. The Job As a complaint handler, your job will be to review individual and complex complaints and investigate them thoroughly to determine the root cause of the customer dissatisfaction and present remediation and redress as appropriate. You will be expected to communicate with internal teams and with consumers directly, either via telephone or email. You will make use of various tools and systems across the Client's platform and will work with various teams and departments to help you investigate the complaints. You will also help in the analysis of complaints data and report customer feedback to the business to assist in the improvement of services and products, as part of our cycle of continuous improvement. Skills customer service, financial services, microsoft office Top Skills Details customer service,financial services,microsoft office Additional Skills & Qualifications About You Proficient written and spoken English is a requirement. Candidates will be required to pass a written and spoken English qualification test. Secondary Education is required. Further (higher degree) education is preferable. Customer Service and/or financial services industry experience is preferable. Previous experience in complaint handling would be beneficial. Strong problem solving and analytical abilities will be required. Excellent communication skills are required. Proficiency in MC Word, Excel, Outlook, and other MC Office tools required. * Job Families for Job Profiles Customer Experience & Engagement Experience Level Expert Level Pay and Benefits The pay range for this position is $30.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 22, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.