Operations Support Specialist

An Operations Support job in Aiken, South Carolina is currently available through Belcan at one of our key aerospace clients. To be considered for this role, you will have a degree in Computer Information Technology or similar with 1-2 years of exp. of relevant experience in a production environment.

Job Duties:
* Provide IT support for deployed IT systems via phone, email, and other remote support.
* Provide 2nd level end user support and collaborate with other 2nd and 3rd level supporters for issue resolution/solutions.
* Provide 2nd level support for all telecommunication, network, and server hardware & systems.
* Assist with the deployment, configuration, and installation of end user client devices such as PCs, PC peripherals or accessories, printers, handheld mobile devices, desk phones, and any other devices.
* Maintain assurance policy and procedural compliance with customer IT policies and procedures.
* Manage work through customer IT service desk ticket system for all incidents and service requests.
* Work with local facilities and assigned staff to complete tasks such as installation and troubleshooting of IT equipment.
* Provide 2nd level support for Voice over IP (VoIP) systems, and when necessary, provide assistance to other 2nd and 3rd level supporters for troubleshooting.
* Manage and maintain IT assets and inventory using customer asset and inventory systems.

Required Qualifications:
* BS in Computer Information Technology or equivalent.
* On-site work at customer facility in Aiken, South Carolina is required.
* Able to work autonomously with minimal oversight.
* Able to frequently work a staggered day shift (aka 1200pm to 830pm).
* Able to work with customer users and help them identify, solve, and utilize the updates and/or new systems.
* Multi-task and prioritize support for multiple users simultaneously.
* Ability to follow and upkeep / maintain well documented deployment policies, procedures and methods - including ticket systems for processing requests.
* Able to support a diverse set of deployed and new office systems (windows based and IOS based) - desktops, laptops, mobile devices, tablets, printers, virtual machines, networking and communications.

Preferred Qualifications & Skills:
* Interpersonal skills to help users identify and clarify their needs and/or requirements.
* Ability to use multiple communication paths to engage and effectively communicate with local leadership as well as customers.
* Writing skills to enable proper project communications, reporting, monitoring and controls.
* Able to hold critical conversations with users who are seeking enhancements.
* Able to implement solutions that are compliant with customer deployment and support requirements while providing a customer pleasing experience with requests that are not within customer scope - and help the user be able to seek approvals within their own systems.

We provide a competitive pay and benefits package. This position is offering a salary range of $50,000 to $90,000. Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

As an employee with Belcan, you will be part of one of the largest engineering firms in the United States. We maintain a small company atmosphere as well as open communication at all levels of our organization, allowing for much more dynamic decision-making processes. We offer flexible schedules as well as an excellent mentoring system to ensure that you have all the knowledge and tools you need to meet a diverse range of engineering challenges. You will also have opportunities to advance to positions of greater responsibility, including management roles. Your hard work and professional dedication will be rewarded with a competitive compensation package. Build a challenging and rewarding career with an industry leader!

www.belcan.com
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