Receptionist

JOB TITLE: RECEPTIONIST

STATUS: FULL TIME / NON-EXEMPT

DIRECTOR SUPERVISOR: FOOD PANTRY MANAGER

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God.

QUALIFICATIONS:

• High school diploma or equivalent (additional coursework or certifications in social services or office administration is a plus).
• Previous experience working in a social service or nonprofit environment is preferred.
• Experience working with homeless and low-income families
• Must possess a current Washington Driver's License
• Bilingual skills highly preferred.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Strong verbal and written communication skills.
• Demonstrated ability to work effectively with a collaborative team
• Excellent working knowledge of local community resources
• Must have good tracking and follow-up skills
• Must demonstrate appropriate time management skills
• Demonstrate a positive attitude, with ability to work with people of diverse backgrounds and circumstances
• Able to maintain a non-judgement attitude, professional approach and boundaries with clients
• Able to handle crisis/emergency services for the homeless and to utilize crisis intervention & conflict resolution skills
• Ability to assess at-risk participants and situations
• Ability to maintain a calm demeanor in stressful situations
• Must pass a criminal background check
• Ability to manage sensitive information and maintain confidentiality.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and office equipment (phones, photocopiers).
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced, often emotionally charged environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet clients with respect and empathy, offering a welcoming atmosphere.
• Direct clients based on their needs.
• Assist clients with completing basic forms or applications for services.
• Provide information on available services (e.g., food assistance, housing support, mental health services, etc.).

Telephone and Email Management:

• Answer phone calls and respond to emails, directing inquiries to the appropriate staff member or department.
  
  
  
  • Provide basic information on services and intake processes, ensuring confidentiality and sensitivity when discussing personal situations.
  
  
  
  

Schedule and Admin Support

• Schedule appointments for clients to meet with Case Manager
• Schedule appointments for fresh start clothing & furniture shopping experience
• Maintain accurate records of client appointments, follow-ups and referrals.

Data Entry and Record Keeping:

• All clients must be entered into the Wellsky computer system, documenting the service provided.
• Ensure the confidentiality of client information in accordance with privacy regulations.

Resource Referral:

• Provide clients with information on community-based resources such as food banks, shelters, medical assistance, legal aid, etc.
• Work closely with the case manager to ensure clients are connected with the appropriate services.

Office Management:

• Monitor office supplies. Request supplies as needed.
• Ensure the office environment is clean, organized, and welcoming.
• Assist in coordinating outreach events or community initiatives when needed.
• Remain calm and professional in handling sensitive situations, referring individuals to the case worker.

Crisis Response (as needed):

• Offer initial support to individuals in crisis, ensuring they feel heard and understood while connecting them to the Case Manager or the right resources they may need.
• Remain calm and professional in handling sensitive situations, referring individuals to the case worker.

Resource Referral:

• Provide clients with information on community-based resources such as food banks, shelters, medical assistance, legal aid, etc.
• Work closely with the case manager to ensure clients are connected with the appropriate services.

Additional Duties (as needed):

• As an approved driver, help cover transportation for ASP, Day Camp, Camp Arnold and any other necessary needs for driving.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.

Paid Vacation:

• Two weeks annually, accruing from day one, for non-exempt positions.

• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled.