Watch Officer - Operations Support

Agile Defense, LLC
United States, Arizona, Fort Huachuca
May 21, 2025
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation's vital interests. Requisition #: 936 Job Title: Watch Officer - Operations Support \| Non-Exempt Location: 2138 Cushing St Fort Huachuca, Arizona 85613 Clearance Level: Active DoD - Secret Required Certification(s): * Comptia A+ Summary: We are seeking a skilled and motivated Watch Officer to support 24/7 operational oversight, maintenance, and coordination for Global Cyber Center (GCC) managed services across both unclassified and classified Defense Information Network - Army (DODIN-A) environments. The selected candidate will play a critical role in ensuring continuous operational availability, timely incident response, and synchronized service delivery through comprehensive coordination with internal and external stakeholders. This position requires knowledge of network operations, analytical skills, and the ability to work in a fast-paced mission-critical environment. Job Duties and Responsibilities Operational Oversight & Coordination: Provide round-the-clock operational monitoring and oversight for all GCC-managed services. Ensure seamless coordination of operational activities and situational awareness across the DODIN-A terrain. Issue Management: Track, escalate, and remediate network and system issues that may impact mission capabilities. Report all operational issues from identification through closure, maintaining detailed documentation and communication throughout the lifecycle. Service Interruption Management: Coordinate, manage, and disclose all Authorized Service Interruptions (ASIs), maintenance events, and capability upgrades related to GCC-managed networks and services. Visualization & Reporting: Develop and manage NETCOP and Network Visualization/Utilization dashboards that provide a comprehensive view of the operational status of all DODIN-A services. Collaborate with Web Services teams to design and maintain operational dashboards and visual analytics tools, including but not limited to U-SIEM, AESMP, and asset management views. Stakeholder Collaboration: Serve as a liaison with DISA, NETCOM, ARCYBER, and 7th Signal Command (7SC) to maintain a synchronized operational picture. Troubleshoot cross-provider issues and coordinate collaborative remediation efforts to support uninterrupted mission execution for the Warfighter. Additional Skills & Qualifications Experience in DoD network operations and familiarity with GCC-managed services. Knowledge of network monitoring, issue resolution processes, and operational reporting. Ability to create and manage dashboards and common operational pictures. Proven experience coordinating with multiple stakeholders in a high-tempo operational environment. Excellent communication, documentation, and analytical skills. Familiarity with tools such as U-SIEM, AESMP, and other operational support systems is highly desirable. WORKING CONDITIONS Environmental Conditions * Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Strength Demands * Light - 20 lbs. Maximum lifting with frequent lift/carry up to 10 lbs. A job is light if less lifting is involved but significant walking/standing is done or if done mostly sitting but requires push/pull on arm or leg controls. Physical Requirements * Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse). Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are. We also believe in supporting our employees by offering a competitive and comprehensive benefits package. To explore the benefits we offer, please visit our website under the Careers section. Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do. Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated. Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support. Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task. Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges. Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Apply for this job