Part-Time Audio-Visual Technician - Hershey's Chocolate World $18

Job Location: Hershey, PA

Hourly Pay Rate: $18.00/hour or more based on experience

Minimum Age: 18 years of age or older

Availability: Must be able to a schedule that includes daytime, evenings, weekends, and holidays

This is a part-time hourly position located in Hershey, Pennsylvania. The company will not provide relocation assistance.

Hershey's Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats and gifts. Part of what makes our guests' experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey Chocolate World team that brings our mission to life every day, keep reading to nd a career that ts your interest and abilities.

Hershey's Chocolate World is seeking an Audio-Visual Technician to join our Attractions team. This position will be responsible for working both experiential events and in-house/after hour events to ensure a seamless experience for the audience/clients in regard to the audio and visual requirements of the events. Duties may include setting up the audio-visual equipment prior to an event/tearing down after an event, configuring the equipment, testing the equipment prior to the event beginning, and performing on the spot troubleshooting/adjustments to produce the highest quality audio and video for our guests. This position requires a focus on exceptional customer service and as well as a thorough knowledge about audio and visual products/processes. The candidate should be able to clearly communicate with team members and enjoy working within a collaborative environment.

Major Duties/Responsibilities:

-Setting-up/Tearing down of Audio-Visual Equipment for experiential events and during/afterhours events

-Evaluating the venue/space to understand the layout, acoustics, lighting and adjusting as needed in collaboration with leadership

-Configuring equipment (microphones, laptops, mixers, projectors, etc.) to meet customer needs/event requirements and ensuring that the devices are compatible and functioning properly.

-Ability to run cables safely and secure them to avoid tripping hazards

-Testing equipment prior to the event beginning to ensure proper audio levels, video clarity, and other functionality of AV Equipment required by customers

-Ability to operate and troubleshoot HCW AV Systems

-During events - monitor audio and video quality - includes monitoring sound levels and video feeds. Trouble shooting may occur, and AV Technician must be able to make decisions in the moment

-AV Technician is expected to respond to on-the-spot technical issues as they arise and quickly diagnose and issue a solution with as minimal impact to the guest experience as possible

-The role will partner with the event staff and leadership to ensure that audio-visual needs are met and up to HCW guest facing standards. Must be able to clearly communicate needs/issues/and solutions professionally and calmly

-May need to perform routine inspection of equipment (wear and tear, frayed cables, malfunctioning connectors, etc.) or clean equipment. If the AV Technician cannot fix malfunctioning/dirty equipment, they will partner with HCW Maintenance to communicate needs

-May be asked to help with live recording/streaming or other customer needs as assigned

Minimum knowledge, skills, and abilities required to successfully perform major duties/responsibilities:

Excellent verbal and written communications and customer-service skills

Must be able to perform all duties as listed in the job description with competence

Must be comfortable with working with a team and making decisions

Strong attention to detail

Ability to react quickly and remain calm and professional in special/crisis situations

Ability to interact with large groups and VIP groups

Ability to handle multiple tasks and prioritize tasks

Ability to be productive in a fast-paced environment

Process improvement oriented

Organized and able to communicate needs to appropriate stakeholders

Must be approachable, showing that our guests/clients are our priority

Must be professionally dressed and approachable

Must be willing to listen to our guests/clients and provide for their needs

Minimum Education and Experience Requirements:

Education: N/A

Experience: 1year of AV experience is required

Preferred Experience: AV experience within an events setting is preferred but not required.

This description covers the most significant duties performed, but you may be responsible for other minor-related work assignments.