Paramedic Dispatch Lieutenant

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Department

Job Summary

Under general supervision, supervises and directs the activities of Paramedic Dispatchers at the Denver 9-1-1 Communications Center. Answers emergency and non-emergency phone calls and provides Emergency Medical Dispatch (EMD) screening of calls. Provides oversight of line dispatchers to ensure appropriate resource allocation to Emergency Medical Services (EMS) calls for service. Acts as department liaison to internal and external groups.

Essential Functions:

• Shift Supervision
  Provides direct and indirect supervision of Paramedic Dispatchers and ensures appropriate response of emergency medical services to the public. Adjusts schedules, investigates and responds to complaints, responds to queries from employees and provides direction as required. Acts as a liaison for ancillary agencies and the public. (40%)
• Team Supervision
  Mentors, monitors, and supervises a dedicated team of dispatchers. Writes and delivers performance evaluations, ensures that all team members maintain departmental standards, receive monthly feedback, and meet all DHPD and DHHA requirements. (40%)
• Program Management
  Independently manages a sub-program of the department, such as scheduling or uniform purchasing and issue. Tasks will vary depending on specific assignment. Ensures that their assigned sub-program runs smoothly and efficiently. (10%)
• Assists in the development, implementation, and interpretation of both Agency and Division principles and practices. Enforces policy issues involving dispatch in concert with the Chief Paramedic and his/her designee. (5%)
• Ability to function as a dispatcher and call taker. Ability to receive and dispatch medical emergencies using EMD and all appropriate policy and procedures. (5%)

Education:

• High School Diploma or GED required.

Work Experience:

• Minimum of two (2) years increasingly responsible communications center dispatching and call taking experience in a Public Safety Answering Point (PSAP) including one (1) year supervisory experience and/or experience providing technical training (or a combination of education, training, and/or experience which provides an equivalent background required to perform required job duties.)
• Ambulance Dispatch experience preferred.

Licenses/certifications:

• BLS-Basic Life Support (BLS/CPR) - AHA - American Heart Association or American Red Cross required.
• NAOEDEMD-National Academy of Emergency Dispatch - IAED - International Academies of Emergency Dispatch required.
• DLR-Colorado Driver's License Class R - DMV - Department of Motor Vehicles required.
• EMD (EMD-Q preferred), CJIS certifications must be obtained within three (3) months of hire.
• ICS 100, 200, 700, 800 must be obtained within three (3) months of hire. ICS 300/400 preferred.

Knowledge, Skills and Abilities:

• Knowledge of the principles of emergency communications for a large Public Safety Answer Point (PSAP) including telecommunications, radio, and CAD equipment.
• Proficient in Microsoft Office Suite.
• Ability to maintain professional behavior to plan, organize, and supervise the work staff, including developing and implementing work plans to achieve organizational unit mission, goals, and performance measures.
• Skill in supervising assigned personnel. Skill in communicating with persons in highly stressful situations. Ability to work under stress and use good judgment in emergencies.
• Ability to communicate effectively with verbal, written, and electronic communication, in a constructive and informative manner.
• Ability to respond to requests and inquiries from the general public, other personnel, and ancillary services in a courteous and professional manner.

***This position is located at the 911 Dispatch Center: 12025 E 45th Ave, Denver, CO 80239***

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.