Collections Specialist
 Dollar Bank, FSB | |
 United States, Ohio, Canton | |
| 300 Tuscarawas Street West (Show on map) | |
 Jun 09, 2025 | |
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Default Servicing is responsible for monitoring and tracking all assigned real estate secured consumer and mortgage accounts that are delinquent or in default as it relates to Collections, Loss Mitigation, Foreclosure, Bankruptcy, Eviction, Claims and REO. This individual must be able to detect and prevent any potential delays and make sound judgements on behalf of the bank, our investors and insurers in accordance with their guidelines to avoid significant customer and/or collateral impact, potential monetary loss, potential regulatory and/or audit findings. This position is also responsible for completing key tasks accurately and in a timely manner.
Education and Experience Requirements: High school diploma or GED required. A business degree or commensurate experience preferred. One (1) year experience in collections required, experience in consumer mortgage default preferred. Working knowledge of FHLMC, FNMA, FHA and VA default servicing is advantageous. Proficient in Microsoft Office Suite. Certificate, Licenses and Registration Requirements: N/A Knowledge, Skill, and Ability Requirements: Must have strong time-management skills, ability to prioritize tasks, and coordinate multiple and changing priorities. Knowledge of Sagent LoanServ servicing system is advantageous. Must have excellent telephone, written and verbal communication skills and demonstrate the ability to effectively communicate in a professional manner. Must have strong work ethic, detail oriented and possess analytical and problem-solving skills. Must be able to maintain confidentiality and professionalism with internal and external customer communications as well as related account and financial information. Ability to work independently with minimal supervision. Essential Functions: Answer incoming calls from borrowers regarding delinquent loans. Place out-bound calls to delinquent accounts in compliance with regulatory requirements and investor/guarantor requirements. Review system of record notes and documentation prior to placing out-bound borrower calls regarding their delinquent account status. Maintain working knowledge of regulator requirements, and investor/insurer guidelines related to default servicing. Negotiate and develop debt repayment terms/plans to cure delinquencies. Compile and review all applicable data and documents to validate compliance within the collections processes and original loan file documentation. Support default referrals (loss mitigation/foreclosure/bankruptcy/eviction) and adherence to investor/insurer/CFPB guidelines. Respond timely to all communication both verbally and written from GSE's, attorneys, investors/insurers, title companies, and borrowers. Maintain compliance with all Bank policies and procedures. Manage timely and accurate investor/insurer claim filings and investor billings. Identify, analyze, and determine the borrower's ability and desire to maintain their loan account. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Supervisory Responsibilities: None | |