Program Support Assistant (OA) (Vacancy#:VAR003098)

Provides customer service and transactional problem resolution for services unique to the Library of Congress: library cataloging products, duplication of Library materials, and retail activities. Establishes the range and nature of actions necessary to resolve customer service issues and problems. Determines steps needed to process transactions, such as status inquiries, ordering procedures for initial and duplicate orders, missing orders, and shipping issues, based on experience and past practice.

Responsible for a wide range of complex automated assignments in support of BE. Assignments required a broad knowledge of varied considerations and methods, including preparing and delivering digital orders, editing design files for printing, and tracking work statistics. Uses various software applications (e.g., word processing, graphics, spreadsheets, and project management) to perform a wide range of duties, such as preparing proofs to be sent to printers in the Library, , and to other vendors; tracking work statistics; preparing correspondence, memos, and public notices; preparing sales orders, and tracking large, split, and active orders.