Veterans Grant & Per Diem Case Manager

At Central City Concern (CCC), we are dedicated to ending homelessness and fostering long-term stability for Portland's most vulnerable populations. Through our Veterans Grant & Per Diem (GPD) Program, we provide transitional housing and comprehensive support to formerly homeless veterans, guiding them toward self-sufficiency and a brighter future.

Location: Katherine Gray (5019 NE 102nd Ave. Portland, OR 97220)

Schedule: Monday - Friday, 8:00am - 4:30pm

Compensation: starting at $22.19/hr

MINIMUM QUALIFICATIONS:

• High School Diploma or GED required and six months of experience working with the homeless population, behavioral health environment, human services, or related environment; OR 6 months experience in a high-volume customer service role.
• Must possess a current driver's license, pass a DMV background check and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training.
• Must not actively be on parole or probation.
• Knowledge of area housing resources, human service agencies, and community groups.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)
• Must embrace the mission and philosophy of recovery and client centered treatment.
• Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Sufficient manual dexterity and physical ability to perform duties.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must pass a pre-employment drug screen and criminal background check.
• Must adhere to agency's nondiscrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, life-styles and sexual orientations and treat each individual with respect and dignity.

PREFERRED QUALIFICATIONS:

• Experience working with homeless individuals and/or Veterans or Military.
• Military Veteran with "General under Honorable" or "Honorable" Discharge.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide assistance to customers in working toward the program goals of income enhancement, seeking permanent housing, and developing self-sufficiency.
• Provide case management support for higher acuity clients with emergent needs.
• Provide client assessment, guidance in developing goal plans, and monitoring client progress.
• Provide ongoing individual support and encouragement to clients and conduct quarterly reviews of their progress.
• Educate customers about employment assistance options, service/non-service connected and social security benefits, and community engagement opportunities.
• Collaborate with community resource agencies to remove barriers, provide intervention and make referrals for issues facing customers in a variety of areas including, but not limited to, employment, substance abuse, health, finances, and legal/criminal issues.
• Identify community and individual issues which could result in a change in a customer's status and work to achieve appropriate resolutions.
• Connect with community landlords to create viable rental opportunities for customers as they transition out of the program.
• Work with internal and VA service providers to assure coordinated and streamlined services.
• Input and maintain accurate records of customer progress in working toward individualized program goals using MS Word, Access and other software.
• Participate in compliance, quality assurance and quality improvement activities as directed.
• Facilitate vocational classes, workshops and events as needed.
• Conduct weekly group meetings to encourage community building and mutual support among customers.
• Attend appropriate community professional meetings trainings, and events.
• Attend all mandatory CCC trainings in a timely manner.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Perform other duties as assigned.

SKILLS AND ABILITIES:

• Ability to consider the impacts and outcomes for underserved communities during decision-making process.
• Ability to consider impacts of oppression, structural racism, and individual bias on client outcomes.
• Ability to maintain accurate records and necessary paperwork.
• Strong time management, follow through and organization skills.
• Ability to successfully interact and communicate clearly with a wide variety of people including employers, landlords, partnering agencies, supervisors, and co-workers.
• Ability to be creative, innovative, and be a progressive problem solver.
• Ability to perform considerable inter-city travel.
• Ability to display a non-judgmental attitude and a willingness to learn new skills.
• Demonstrated ability to work without supervision and as a member of a team.
• Ability to learn and apply training instruction.
• Ability to set and maintain professional boundaries, and to de-escalate volatile situations.
• Demonstrated knowledge of issues related to individuals with multiple barriers to employment and housing.
• Ability to understand and follow oral and written instructions.
• Experience facilitating training, groups and workshops.
• Demonstrated expertise in assisting individuals to develop individualized plans and providing on-going support as they work to achieve goals.

Benefits: Central City Concern offers an incredible benefits package to our Regular/FT employees:

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 recognized Holidays & 2 Personal Holidays.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.