New

Regional IFM Lead

JLL
parental leave, paid time off, 401(k)
United States, North Carolina, Charlotte
Jun 12, 2025
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Regional Integrated Facilities Management (IFM) Lead Take your career to the next level as our Regional IFM Lead, overseeing our high-profile clients' facilities across EMEA and the Americas. This influential position offers the unique opportunity to drive strategic facility management excellence across two major global regions while leading cross-functional teams and delivering innovative solutions that create measurable value. You'll collaborate with senior leadership, shape departmental strategy, and implement transformative change that elevates our service delivery and strengthens our client relationship. This is your chance to make your mark on a global scale while developing your leadership capabilities within a dynamic, forward-thinking organization. Some of what you will do: Lead and develop high-performing IFM teams across EMEA and the Americas, establishing clear goals, performance metrics, and professional development plans Serve as the primary escalation point for complex client challenges, providing strategic guidance and innovative solutions that exceed expectations Drive the development and implementation of mid to long-term strategic plans that align with both client objectives and organizational goals Oversee operational excellence across multiple facilities, ensuring consistent service delivery, quality control, and continuous improvement Manage significant budgetary responsibilities and identify opportunities for cost optimization without compromising service quality Build and maintain strong relationships with senior client stakeholders through regular strategic business reviews and consultative leadership Recommend and implement policy changes and procedural improvements that enhance operational efficiency and effectiveness Coordinate and monitor the performance of external vendors, ensuring alignment with service level agreements and organizational standards Lead change management initiatives that transform service delivery and introduce innovative facility management approaches Collaborate across multiple work groups to develop integrated solutions that address complex facility challenges Analyze performance data and market trends to identify opportunities for service enhancement and strategic growth Ensure compliance with relevant regulations, standards, and contractual obligations across all managed facilities Represent the organization in high-stakes client meetings and present strategic recommendations to senior leadership Who We Are Looking For Extensive experience in facilities management or a related field, including demonstrated management experience Master's degree in Facilities Management, Business Administration, or related discipline (or equivalent experience) Proven track record of successfully leading large teams or multiple smaller teams across different geographic regions Demonstrated mastery of facilities management principles and practices with expertise across multiple operational disciplines Experience managing moderate financial/external risks and comfort interacting with senior leadership Strong strategic planning capabilities with the ability to develop and implement mid to long-term goals and initiatives Excellent problem-solving skills with the ability to address complex challenges and develop innovative solutions Exceptional communication and relationship management abilities, particularly with high-profile clients Experience establishing and improving policies/procedures that impact organizational effectiveness Track record of driving change and implementing innovative solutions in facilities management Experience coordinating and monitoring the work of external vendors to ensure service excellence Ability to travel as required Location: On-site -Charlotte, NC, Frisco, TX If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays *JLL Privacy Notice* Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified.