Account Manager

The Account Manager is responsible for converting client projects specifications into research results and maintaining a positive client relationship. This is accomplished through consultation on fielding methodology, management of client expectations and project results throughout data collection.

This position will be managing projects in our CATI (Computer Assisted Telephone Interviewing) division.

RESPONSIBILITIES

• Manage and own outcomes of market research projects from commissioning to invoice. Exceed client expectations of project delivery.
• Collaborate and support Sales and Customer Services in driving revenue growth through client relationship development that lead to referrals and repeat business
• Provide guidance and trouble shoot project challenges during fielding
• Communicate project updates and status in a responsive and consultative manner throughout the project field
• Coordinate internal resources for project support
• Administer internal customer relationship information at the project level through efficient project documentation.
• Share knowledge across internal functional teams

SKILLS AND ATTRIBUTES

• Proficient in Microsoft Word, Excel, and Outlook.
• Organized and detail-oriented
• Excellent communication skills
• Knowledge of SPSS or ASCII would be beneficial
• Experience in Forsta+

EDUCATION AND EXPERIENCE

• Bachelors Degree or 2+ years of experience or related work experience
• Account or Project Management experience is strongly preferred.
• Experience in market research strongly desired
• Experience in a customer service environment desired