Technical Change Analyst

Location:

The mission of the Change Management process and team is to minimize the negative impact of technical Changes to the KeyCorp Production Environment. This is achieved by validating that all technical Changes are well planned and documented to avoid subsequent outages or incidents. The Change Management process facilitates approvals, scheduling, and notification of all technical Changes within KeyCorp Production Environment. The process is actively monitored, controlled, and enforced internally and externally.

The primary responsibility of a Change Analyst is to review Change Records in various stages of the workflow and ensure compliance with Key processes and external regulatory requirements, working with Change Owners to adjust as needed. Our Change volume is high, and the Change community is large with a varying degree of knowledge on the process; Analysts coach the community on the opening of Change Records and their content and work through multiple Change Records concurrently.

Our ideal candidate will be intensely detail-oriented with excellent critical thinking and analytical skills, and a strong ability to multitask and pivot as needed.

Job Qualifications include:

• IT industry experience preferred
• ITIL Foundations Certification or relevant job experience preferred
• Ability to work independently and be accountable
• Strong ability to multitask and continually reprioritize throughout the workday
• Demonstrate technical and business aptitude
• Demonstrate excellence in critical thinking
• Ability to focus on detail while also keeping the big picture in mind
• Continuous Improvement mindset
• Commitment to teamwork
• Excellent decision-making ability
• Good analytical skills and solutions-oriented
• Excellent written and oral communication skills
• Practices active listening
• Adjusts communication to audience

Essential Job Functions include:

• Monitor & Govern Change Queues via ServiceNow - Review Change Records for compliance to the process and regulatory requirements and see them through the lifecycle
• Work with a variety of resources to educate on and enforce the Change Management policies
• Review and Approve/Deny Normal and Emergency Changes
• Review and Follow-up on Denied Changes
• Changes Approaching Approval Lead time
• Change Closures and Change Post-implementation Review.
• Guide and support Change Community via incoming online chat queue.
• Act as an advisor, advocate, or representative of Change Management in multiple forums
• Work with community to elevate Change Record content for CAB Change Records
• Provide Change Management reports and metrics
• Facilitate and actively participate in internal team and Change Community meetings
• Participate in Audits of the Change process

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $60,000 to $70,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.