Deputy Community Services Administrator

City of New Haven
Within Executive Management & Confidential Range E8: $90K - $146K annualized
United States, Connecticut, New Haven
165 Church Street (Show on map)
Jun 13, 2025
Introduction The Deputy Community Services Administrator plays a crucial role as the second-in-command to the Community Services Administrator. This position involves overseeing and coordinating municipal health and human services programs, ensuring their effective, efficient, and compassionate implementation aligned with the Administration's priorities. The Deputy works closely with various departments, agencies, and commissions under the jurisdiction of the Community Services Administrator, as well as external agencies and institutions. In the absence of the Community Services Administrator, the Deputy serves in that capacity. Join us in our mission to enhance the well-being of New Haven residents and be a part of a dedicated team committed to making a positive impact on our community. The Community Services Administration (CSA) is dedicated to enhancing the health and social well-being of all New Haven residents. Our comprehensive approach encompasses the Health Department, the Youth and Recreation Department, The Department of Community Resilience, and the Department of Elderly Services. Additionally, we house the Food Systems and Policy Division, Financial Empowerment Center, and the Dixwell Q-House. *You can learn more about the CSA and the Departments it oversees by clicking HERE.* PRIMARY FUNCTIONS This is highly responsible professional and administrative work as the second in command for the Community Services Administrator supporting the oversight and coordination of municipal health and human services programs. With substantial independence, the work involves ensuring that health and human services initiatives are implemented in an effective, efficient, and compassionate manner and aligned with the Administration's priorities. The work involves coordinating the health and human service activities of municipal departments, agencies, and commissions under the jurisdiction of the Community Services Administrator, as well as outside agencies and institutions. In the absence of the Community Services Administrator, serves in that capacity. In accordance with the City Charter, this position requires residency in the City of New Haven within 6 months of appointment. TYPICAL DUTIES AND RESPONSIBILITIES Works with the Community Services Administrator to develop, revise, and implement an overall vision and strategy for the city's health and human services programs. Researches, develops, implements, and monitors systems, policies, and processes to enhance overall administrative functions supporting the city's health and human services programs. Provides direct oversight over Community Services Administrative Unit which includes administrative support personnel and program personnel. Works with Department heads to identify, propose, and implement cross departmental projects and initiatives. Oversees budget development for the administrative unit and supports budget development for Departments. Develops and supports communications plans with internal and external stakeholders and the public. Performs research and analysis and prepares related reports. Develops and maintains systems to track, monitor, evaluate, and report on the effectiveness of various initiatives. Represents the Community Service Administrator at meetings and hearings with city, regional and state leaders, or at meetings with community agencies, business leaders, community representatives and the general public. Performs related work as required. EDUCATION, QUALIFICATIONS & EXPERIENCE Graduation from an accredited four-year college or university; Master's degree in Public Health, public administration or social work; Minimum 5-10 years' experience in the administration of health or human service organizations, at least three of which must have been in a senior management capacity. KNOWLEDGE, EXPERIENCE, SKILLS & ABILITIES Thorough knowledge of principles and practices of health and human services development and delivery. Thorough knowledge of municipal governmental structure and intergovernmental relations. Knowledge of performance management, quality improvement, and evaluation methods related to health and human services administration. Ability to analyze a variety of administrative problems, to make recommendations for their solution, and to put recommendations into effect. Ability to review, analyze, and interpret quantitative and qualitative data and to identify gaps and support program enhancements. Ability to direct and coordinate the work of subordinates and to effectively utilize staff resources. Ability to establish and maintain effective working relationships with public and private sector representatives, civic organizations, and the public. Ability to express ideas effectively both orally and in writing. Ability to operate independently and productively with limited supervision and carry out general instructions of superiors effectively and to manage projects and meet deadlines. NECESSARY SPECIAL REQUIREMENTS Possession of and ability to maintain a valid State of Connecticut driver's license. Within six months of appointment, must become an Elector of the City. SALARY, BARGAINING UNIT & TERMS OF EMPLOYMENT This is a "General Fund" tested position. This position covered by the Executive Management & Confidential Employee Policy, available to review HERE. Hires into this class shall not be covered by the City pension but shall continue to be covered by Social Security; additionally, employer will contribute 7.5% of base pay into a defined contribution plan. The City of New Haven does not sponsor employment visas. All applicants must have current authorization to work in the U.S. without employer-sponsored visa support. Employment is contingent upon the successful completion of: (1) a pre-employment background check, (2) a pre-employment physical examination, including pre-employment drug screening accordance with the City's Drug Free Workplace Policy, and (3) a 90-day probationary period. Instructions and information on this pre-employment process are included in Conditional Offer of Employment. Pursuant to the Federal Drug Free Workplace Act of 1988, The City of New Haven has a adopted a Drug Free Workplace Policy. The City of New Haven requires a pre-employment drug test, which includes screening for marijuana. Selection Plan Applications will be reviewed by the Department of Human Resources. Applicants must demonstrate that they meet the minimum requirements as listed within the job description; failure to do so may result in disqualification. Applicants meeting minimum requirements may be invited to participate in a Civil Service exam process at a later date. It is critical that you complete the application thoroughly and submit information as outlined above, as the information you provide will be used to ascertain if you are eligible to move forward in the selection process. This information may be used to determine the eligibility list. As such, this job announcement should be considered the exam announcement, and submissions may be evaluated and scored while the application period is open. Information regarding the employment and selection process can be found HERE.* Please note that the only method of communication with applicants for this position will be by email. You must provide a valid, working email address and you will need to monitor your email, including spam/junk folders, for correspondence from the New Haven Human Resources Department. We reserve the right to extend an application deadline or close a job posting early to ensure we can attract and identify the best candidate(s) for a position. Conclusion To apply for this opportunity: Complete your User Registration. You are encouraged to save your Applicant Profile for future use. You MUST click on the job posting you are interested in, and click Apply or Apply Online from within that posting. MAKE SURE the job you are applying for is named at the top of the page as you review your application! Review or modify your application for that position Click "Ready to Send App" or the "Send" tab; read page and click the attestation Click "Send to City of New Haven" You will be redirected to "CONFIRMATION OF EMPLOYMENT APPLICATION SUBMISSION" You will also receive an email and text, if a number was provided, confirming your submission If you do not receive this confirmation in the next 24 hours, your application has not been submitted - please contact us at NHJobs@newhavenct.gov Please Note, your Profile is NOT an application for an open position. After you create your Applicant Profile, you must still click on a Job Title and complete the application as instructed for each position.