Telecommunications Engineer

THE HIGH LEVEL

Iron Bow Technologies is looking for a Telecommunications Engineer who possesses extensive knowledge of the telecommunication industry, network architectures, engineering and deployment support for Vendor provided transport services and integration into the Customer's data network, strategic industry analysis, billing audits, and new technology assessments?

WHAT YOU'LL BE DOING

• Evaluate existing operations support communications systems and technological alternatives.
• Design and implement communications interfaces, including detailed engineering documentation and voice/data network configurations.
• Recommend a comprehensive technology platform and architecture aligned with Customer's strategic goals.
• Provide Tier 3 customer support and advanced troubleshooting for deployed systems.
• Specify, evaluate, and cost-model service provider network options and multi-Carrier service architectures.
• Discover, design, and engineer unique service capabilities that enhance functionality and cost-efficiency.
• Manage service implementations, track delivery, and broker vendor meetings to ensure compliance and performance.
• Remediate carrier billing discrepancies and ensure accurate back credit reconciliations.
• Develop and maintain key project documents including project management plans, risk management plans, test plans, and process flows.
• Interface with service provider sales and product teams to ensure optimal support, pricing, and operational alignment.

WHAT YOU BRING TO THE TABLE

• You have a Master's degree in Telecommunications preferred with 15 years' experience in voice/data network engineering, business, and architecture
• Minimum 10 years of project management experience
• Must have experience designing and implementing IP telephony systems.
• Understanding of network infrastructure and protocols (proprietary, IMS, and IP), and latest LAN/WAN/VoIP protocols (MPLS, BGP, SIP), as well as latest-generation routers, telecommunications switches, telecommunication services, and other ancillary equipment applicable to the planned voice/data telecommunications environment is preferred.
• Exceptional written skills, including the ability to author client communications, expository project documents (e.g., Statements of Work), and strategic analyses.
• Exceptional public speaking and presentation skills.
• Strong client skills with the demonstrated ability to communicate effectively throughout all levels of an organization.
• First-hand experience developing and providing training and customer support for VoIP system Implementations.
• Project management experience in a client service environment.
• Proficiency in formal project management methods, including internal documentation and external
• Demonstrated ability to accurately project timing and associated costs across a range of project types, scale, and complexity.
• Recent verifiable experience designing, developing, and implementing Communications networks for public transit industry applications.
• Demonstrated ability to perform the duties mentioned above.
• Demonstrated experience performing billing audits and developing management summary reports of finds and recommendations.

TRAVEL REQUIREMENTS

• No travel is expected for this position, and it will be 100% remote.

WHY YOU'LL LOVE IT

• You thrive on designing and implementing cutting-edge IP telephony and communications networks, especially in dynamic, high-impact environments like public transit.
• With your deep knowledge of voice/data systems, network protocols, and project management, you'll play a critical role in shaping advanced, cost-effective telecommunications solutions.
• This role values your technical leadership, strategic thinking, and ability to communicate effectively with clients and stakeholders at all levels.
• You enjoy solving complex challenges, mentoring others, and driving innovation while making a tangible difference in public infrastructure, this position offers the perfect blend of responsibility, recognition, and reward.
• Iron Bow is rapidly growing and with growth comes opportunity for all.There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
• Be a part of organizational transformation. Now's the time to join. Iron Bow is redesigning the customer and employee experience. This new approach elevates all and truly enables success.

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