New

Home Loan Servicing Representative

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Colorado, Englewood
Jun 13, 2025
Seeking an experienced call center agent to support a premier national lender located in Englewood, CO! Description * Handle inbound calls from residential homeowners regarding mortgage-related inquiries, aiming for first-call resolution. * Address topics such as payments, address changes, account access issues, escrow questions, and mortgage-specific concerns like PMI removal. * Make 35-50 outbound calls daily to customers with due payments, especially during peak times. * Maintain an average call handle time of 8 minutes while balancing payment processing and general support. Qualifications * High school diploma or GED required, with at least 1+ year of contact center experience. * Strong job stability preferred-ideally 2+ years in previous roles, as this is a long-term position. * Comfortable using computers (e.g., dual monitors, screen toggling, MS Office) while speaking with customers. * Must be customer-focused, confident in discussing payments, and not hesitant to ask for money in a service-oriented manner. Pay: $21/HR - if bilingual in Spanish/English, there is a $1 pay differential Location: Englewood, CO 80112 - Fully Onsite Schedule: Monday-Friday 9am-6pm; must be okay with one Saturday a month Start Date: July 7th - interviewing ASAP! Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Englewood,CO. Application Deadline This position is anticipated to close on Jun 20, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.