Document Management Support Specialist

Why join us?

We're on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.

At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What's more, you'll be part of a work culture where collaboration is the norm and individuality is welcomed.

As a member of our team, you'll have the power to make it happen. You'll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers' lives.

JOB SUMMARY:

The Document Management Support Specialist is responsible for continuous monitoring of our Funding email mailbox containing inbound faxes, emails, and customer inquiries that require immediate attention for distribution. This Document Management Support Specialist will review and interpret faxes and emails for processing, organize, label and route to the correct electronic client account or internal responsible party. Inquiry emails that are received will be answered by the Document Management Support Specialist or forwarded when appropriate.

In additional to managing the department electronic documents the Document Management Support Specialist also establishes electronic client accounts in our data base, performs data entry, and ensures incoming documents are uploaded to that account.

The position requires someone who can work in a fast-paced environment, maintain strong attention to detail and demonstrate strong organizational skills.

KEY RESPONSIBILITIES:

* Continuous monitoring of the Email Mailbox for incoming faxes and emails

* Abilit to use multiple systems and applications

* Review and interpret all emails for proper processing and distribution

* Separate merged faxes and route to the correct account

* Ensure all faxes are saved to the company document storage system

* Answer inquiry emails sent by internal and external customers

* Follow company policies and procedures to determine appropriate action

* Must be able to work in a fast-paced environment

* Possess strong organizational skills and plays close attention to detail

* Perform various other tasks as assigned

MINIMUM QUALIFICATIONS:

EDUCATION / EXPERIENCE REQUIREMENTS:

* High school diploma

* Associate degree preferred

* Two years of experience in an administrative support role in a fast-paced environment.

* Two years of experience working with electronic filing system.

* Two years of data entry experience, preferably in a medical setting.

COMMUNICATION SKILLS:

* Interpersonal communication skills

* Oral and written communication skills

* Virtual communication skills

* Telephonic communication skills

COMPUTER OR TECHNICAL SKILLS:

* MS Office Word and Outlook

* Web Browser and Search Engines

* Online Application Navigation

OTHER SKILLS REQUIREMENTS:

* Knowledge of Medicare, Medicaid, and third-party insurance regulations

* Detail oriented

* Organized

WORK ENVIRONMENT REQUIREMENTS:

* Ability to work at a desk for prolonged periods of time

* Ability to work from home with interruptions

* Able to work with interruptions in a fast-paced environment

Apply today!

We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we'd love to hear from you.