Technical Support Specialist

Temple University's Tyler School of Art and Architecture is searching for a Technical Support Specialist!

Become a part of the Temple family and you will have access to the following:
Full medical, dental, vision coverage
Paid time off
11 Paid Holidays
Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
A generous retirement plan and so much more!

Salary Range: $41,250 - $55,000
A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.

Position Summary
Tyler School of Art and Architecture, Temple University is seeking a full-time Technical Support Specialist to support the Digital Services Studio. Knowledge of all aspects of studio management is necessary. Management, organizational, and record-keeping skills are required. Under Information Technology Director supervision, the Technical Support Specialist will develop and implement digital services modifications and enhancements to assure the maximum level of improvements, benefits, and use acceptability. The Technical Support Specialist will be expected to work in coordination with the Curriculum Coordinators, Department Chairs, Program Heads, Information Technology Director, and faculty. All applicants must be willing and able to work with other disciplines and staff as needed. The successful candidate must be able to stay current with technology, tools, and techniques appropriate to the needs of the studio and learn new skills, as necessary. All interested applicants must provide evidence of competence in the areas listed below.

Required Education and Experience
* Bachelor's degree required.
* At least one (1) year of directly related experience required.
* An equivalent combination of education and experience may be considered.

Preferred Education and Experience
* Experience working in a Higher Education environment.
* Experience in training/mentoring students.
* Experience with technology used for art installations (particularly photography, video and audio equipment)
* Experience with large format printing with a focus on fine art projects.

Required Skills and Abilities
* Experience with various digital fabrication tools such as 3D printers, laser cutters, vinyl cutters, digital embroidery equipment, 3D scanners, vacuum former, heat press, poster scanners, and large format printing.
* Experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro), Rhino, and AutoCAD.
* Demonstrated ability in studio equipment and knowledge.
* General understanding of professional studio standards and how to perform basic studio maintenance.
* Demonstrated customer service skills, both in-person and over the phone, with the ability to interact effectively with a diverse group of students, faculty, and staff.
* Strong analytical and problem-solving skills.
* Excellent customer service, written and verbal communication skills.
* Strong interpersonal and organizational skills.
* General mechanical aptitude and ability to assess and solve problems.
* Proficient in Apple Mac OS and Windows OS.
* Microsoft Office Suite proficiency for administrative tasks and inventory tracking.

Preferred Skills and Abilities
* Familiarity with emerging tech and 3D printing.
* Knowledge of multimedia tools and audio and/or video tools.

Temple Universityis committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status. Compliance Statement:In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.