CRM Specialist
Please see Special Instructions for more details.
- The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
- The Search Committee will not contact references without first verifying permission with the finalist.
- Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
- UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
Position Information
General Information
| Position Number |
008065 |
| Vacancy Open to |
All Candidates |
| Working Title |
CRM Specialist |
| Position Designation |
EHRA Non-Faculty |
| Employment Type |
Permanent - Full-time |
| Months per Year |
12 |
| Work Schedule |
8:00 am - 5:00 pm; Monday - Friday |
| Hours per week |
40 |
| FLSA Status |
Exempt |
| Division |
OneIT |
| Department |
Office of OneIT (Adm) |
| Work Location |
Kennedy |
| Salary Range |
|
| Primary Purpose of Department |
The Office of OneIT provides highly reliable information technology infrastructure, tools, and services to empower the University to achieve its academic, research, administrative, and service goals. |
| Primary Purpose of Position |
This position supports the implementation and maintenance of the Salesforce
CRM by assisting with data entry, documentation, and troubleshooting. |
| Summary of Position Responsibilities |
- Assist in building and customizing Salesforce applications using Apex, Lightning Web Components, and declarative tools like Flows and Process Builder.
- Translate functional requirements from higher education stakeholders into scalable Salesforce solutions.
- Support the development and maintenance of integrations between Salesforce and other campus systems.
- Participate in testing, documentation, and deployment of new features and enhancements.
- Collaborate with cross-functional teams to improve student and staff experiences through CRM innovation
|
| Minimum Education/Experience |
- Bachelor's degree in Computer Science, Information Systems, Higher Education Administration, or a related field.
- 2+ years of professional experience working in a higher education environment (e.g., registrar's office, admissions, student affairs, academic departments).
|
| Preferred Education, Knowledge, Skills and Experience |
- Strong analytical and problem-solving skills.
- Interest in learning Salesforce development and CRM best practices.
- Excellent communication and teamwork abilities.
- Exposure to Salesforce through coursework, internships, or self-study.
- Familiarity with Salesforce Education Cloud or CRM systems in higher education.
- Experience with data management, reporting, or student lifecycle processes.
|
| Necessary Certifications/Licenses |
|
| Preferred Certifications/Licenses |
Salesforce Administrator or Platform Developer I certification. |
| Special Notes to Applicants |
- The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
- The Search Committee will not contact references without first verifying permission with the finalist.
- Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
|
| Posting Open Date |
06/16/2025 |
| Posting Close Date |
06/30/2025 |
| Open Until Filled |
No |
| Proposed Hire Date |
07/01/2025 |
| If time-limited please indicate appointment end date |
|
| Contact Information |
|
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- *
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?
(Open Ended Question)
- *
Do you have a bachelor's degree in Computer Science, Information Systems, Higher Education Administration, or a related field, and 2+ years of professional experience working in a higher education environment (e.g., registrar's office, admissions, student affairs, academic departments)?
Required Documents
- Resume / Curriculum Vitae
- Cover Letter / Letter of Interest
Optional Documents
- Contact Information for References
|
University of North Carolina Charlotte
Jun 16, 2025