Unit Clerk CNA- Emergency Department- Days

Essential Duties and Responsibilities

• Answers the telephone and call lights in a professional, appropriate and timely manner, providing information or relaying messages to patients, family and partners.
• Facilitates a welcoming environment assisting with visitor wayfinding.
• Maintains a clean work and patient environment.
• Participates in department or unit performance improvement activities.
• Serves as a role model in Critical Moments of Service standards.
• Brings concerns and/or new ideas forward to the unit manager to improve care on the unit, reporting staff behavioral concerns to management immediately.
• Attends meetings for patient satisfaction (new products, processes, ideas, etc.).
• Assist nursing and support service leadership in identifying process improvement opportunities as directed by leadership.
• Oversees the new CNA and pool CNA team serving as a mentor to new hires and a resource to all CNA staff.
• Supports newly hired CNA staff for a minimum of five shifts, increasing the orient's caseload as his/her progress and experience allows.
• Observes and monitors CNA's patient assignment, providing input to Charge Nurse regarding assignments.
• Oversees CNA orientation under the direction of the department educator, completing an orientation and competency check on new hire CNAs upon the completion of the orientation period.
• Educates all newly hired CNA staff regarding departmental procedures, safety and health issues, and other information. Coaches for improvement and educates staff for results.
• Ensures quality of services of CNA to patient and family, while working with support services to ensure quality of services on the unit (e.g., admissions, activities).
• Provides constructive feedback and input to CNA staff during their 90 day and annual evaluations.
• Provides patient care as assigned and per routine, according to standards of care, shift routines, and policies and procedures.
• Provides patient comfort measures
• Works as CNA as staffing requires.
• Completes documentation as appropriate for any care provided (food consumption, bowel movements, movement, and other documentation as assigned)
• Identifies and follows through with patients who have special needs or requests.
• Serves as liaison to nursing management and the new CNA partner.
• Orders special supplies that are unit specific and follows up on orders.
• Processes orders and patient charges in an accurate and timely manner.
• Verifies accuracy of charges entered for unit
• Maintains medical records of current patients.
• Fax and make copies as ordered by charge nurse.
• Maintains supplies, including scanning, stocking, and ordering new supplies and disposing of expired or damaged supplies.
• Work with communication tools to contact staff
• Assemble patient folders and charts for unit
• Keep white communication board updated.
• Rauland responder/Vocera/versus set up for new staff
• Payroll and scheduling for unit CNA
• Special projects and other duties as assigned.

Education and Experience

*Completion of a CNA program.
*CNA 2 (Advanced) program requirements met.
*Completion of a Unit Clerk course or equivalent on the job training (which can be provided).
*Previous healthcare CNA experience required minimum of 1year CNA or other healthcare experience. Phlebotomy experience preferred

Certification and Licensure

*Current CNA certificate in applicable state.
*Approved CPR or BLS certification within 90 days.

Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to:

* Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.

* Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.

* Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.

* Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.

* Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.

* Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.

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