Business Solutions Analyst

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The challenge

The candidate will play a role in the transformation of Adobe's Consumer Subscription processes. It is important that the successful candidate be open to continuous learning, mentoring, and innovative thinking. They will need to collaborate with multi-functional teams across various locations. The candidate must be able to communicate effectively, think creatively, think end-to-end, and embrace change.

As a member of the Enterprise Solutions Services Adobe Billing Services team, this Business Solutions Analyst will collaborate with other BSAs, Solution Architects, Support teams and Engineers to solve issues and ensure the integrity of our subscription billing processes. Candidate must have experience in SAP ECC/S4H platforms or equivalent, along with integration engine technologies. The core requirement is a desire to apply your experience and technical skills to the delivery of solutions that meet the demands of Adobe's high velocity subscriptions business. The focus of this technical/functional position will be supporting billing and financial solutions.

What you'll do

• Collaborate across the functional and technical teams to analyze issues impacting Consumer and Small Business subscription billing and payment processes
• Work closely with other Adobe team members in an Agile environment to develop top quality solutions that address issues in the subscription billing and payment processes
• Work with our Level 2 Support team to resolve issues facing our subscription customers
• Work with engineers in the development and deployment of new code to address system issues
• Work closely with Financial, Tax, Treasury and Reporting teams on issues related to Consumer Billing and Payment processes
• Participate in Scrum meetings, Sprint planning, release planning, and Sprint retrospectives
• Demonstrate a strong customer focus by monitoring processes which impact the consumer subscription business and recommending areas of improvement
• Provide support in the resolution of customer impacting issues including problem analysis, testing, tracking and issue resolution
• Promote continuous improvement and help teams improve efficiency

What you need to succeed

• Ability to adapt, be flexible, and to learn quickly in a dynamic environment
• Good interpersonal, communication, relationship building, organization, and time-management skills
• Ability to express difficult and complex concepts clearly and concisely both orally and written
• Experience in Agile methodologies
• Deep functional knowledge of SAP ECC/S4H Sales & Distribution module with a focus on integration with financial modules
• Experience in Revenue Recognition concepts and standards is considered an asset
• An understanding of SAP ABAP code and utilities (e.g. debugging)
• Experience in analyzing data in SAP data dictionary tables related to Sales & Distribution module
• An understanding of distributed systems and micro-services architecture
• Experience in HANA SQL query development is considered an asset
• Understanding of RESTful APIs
• An understanding of integration technologies such as Kafka and middleware tools would be beneficial
• Bachelor or advanced degree in Computer Science, management information systems, or a closely related post-secondary program.
• Minimum 5 years' experience in supporting one or more modules in a large SAP ECC/S4H installation
• SAP Certification in a Logistics/Sales & Distribution module is optional but desirable

If you're looking to grow your career, Adobe's the place for you.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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