Senior Epic Data Courier and Release Manager

Job Details

Job Description

Position Summary:

The Senior Epic Data Courier and Release Manager leads and optimizes the Epic environment management and release processes. This senior-level role is responsible for overseeing the full lifecycle of Epic build migration across environments and for managing complex, multi-team release initiatives. The ideal candidate brings deep technical expertise with Epic Data Courier, strong leadership capabilities, and a strategic mindset for advancing change control and release management maturity within a large healthcare IT ecosystem.

Key Responsibilities:

• Serve as the technical and strategic lead for all Epic Data Courier activities, ensuring accurate and timely build migrations across development, testing, training, and production environments.
• Own and enhance the Epic release management framework, including planning, communication, risk assessment, and execution of system updates (SUs), upgrades, and quarterly releases.
• Establish and enforce standards for migration tracking, auditability, version control, and build documentation across all Epic modules and teams.
• Partner with Epic application analysts, IT leadership, and operational stakeholders to align release cycles with clinical and business priorities.
• Proactively identify cross-application dependencies and mitigate risks associated with large-scale changes or upgrade events.
• Lead change advisory board (CAB) discussions related to Epic build changes and migrations, providing clear insights on risks and rollback options.
• Act as the subject matter expert for Epic environment management, guiding junior team members and providing training on courier best practices.
• Monitor Epic's release notes, regulatory changes, and new features to help the organization stay current and strategically adopt enhancements.
• Drive process improvement initiatives related to Epic change management and release governance.
• Coordinate planned downtimes, including stakeholder communication, clinical impact mitigation, testing support, and downtime/recovery procedures.

Required Qualifications:

• Bachelor's degree in Health Informatics, Information Technology, or a related field; Master's degree preferred.
• Minimum of 5 years of hands-on Epic experience, including 3+ years managing Data Courier processes in a multi-environment Epic landscape.
• Active Epic certification in Data Courier or another core Epic module (e.g., EpicCare, Ambulatory, Resolute, etc.).
• Proven experience leading Epic upgrades or version transitions within a healthcare organization.
• Deep understanding of change management methodologies, ITIL, and healthcare compliance standards (e.g., HIPAA).
• Demonstrated ability to coordinate across multiple teams, manage complex dependencies, and lead meetings with technical and non-technical audiences.

Preferred Qualifications:

• Experience working within an academic medical center, IDN, or large health system.
• Familiarity with Clarity, Caboodle, or Epic reporting structures as they relate to build dependencies.
• Experience with automation tools for build migration, release tracking, or CI/CD in Epic environments.

Work Shift

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Primary Location Address

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

At Jefferson, we offer a comprehensive total rewards package designed to support the health and well-being of our colleagues and their families. It includes a wide range of benefits including competitive pay, health and retirement benefits, life and disability insurance, paid time off, educational benefits, financial and mental health resources and much more. Our diverse benefits offerings ensure you have the coverage and access to services you need to thrive both personally and professionally.