Electronic Banking Fraud Specialist I

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.

Together, there's no stopping you!

• Conduct timely investigations of all electronic banking fraud, including online banking compromise, Zelle, bill pay, ACH, Wire, internal and external transfer fraud to ensure minimal loss.
• Handle client documentation and correspondence in regards to Regulation E.
• Review system reports for possible fraud.
• Process affidavit claims in order to ensure compliance; work with clients, branch and call center associates to gather information as needed.
• Assist in client and associate education of electronic banking fraud.
• Work within our electronic banking systems to research transactions and gather necessary documentation to develop a case file to maintain for internal use.
• Create accurate and timely reports of all electronic banking fraud.
• Meet all legal and regulatory requirements.
• Attend conferences, seminars or other education opportunities as necessary to stay up-to-date on laws, regulations, trends and best practices.
• Perform other duties as assigned by management.

• Strong oral and written communication skills
• Team oriented, possesses a positive attitude and works well with others.
• Strong analytical skills
• Ability to conduct group presentations
• Ability to prioritize and multi-task in a fast paced environment in order to meet deadlines.
• Strong organizational skills, detail oriented, efficient and ability to maintain a high degree of accuracy.
• Ability to recognize irregular or suspicious transactions and behaviors.
• Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations.

Technical Requirements:

• Regulation E
• Regulation CC
• Regulation D
• BSA rules and regulations
• Fraud trends

Supervisory Responsibilities:

• None

Education and/or Experience:

• High School Diploma or equivalent
• Minimum three years of banking operations experience, preferably with electronic banking fraud

Computer and Software Skills:

• Skilled in operation of a personal computer, including Microsoft Word and Excel
• Google Suite
• SalesForce experience preferred
• Verafin

Certificates, Licenses and Registrations:

• None

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources athr@enterprisebank.com.

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live.We are proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.If you would like more information about your EEO rights as an applicant under the law, please click HERE.