New

Microsoft Defender Support Engineer

TEKsystems
$40.00 - $43.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Washington, Redmond
Jul 03, 2025
Description Typical Day in the Role/Purpose of the Team - * support Microsoft defender for office: messaging security * As part of the Security and Compliance team, you would be working on complex and critical issues while supporting customers using offerings. The role involves providing customers with reliable technical solutions and a consistently outstanding service experience. Our mission is to solve the customer's problem in the quickest possible way by putting them at the center of everything we do, to consistently deliver the highest levels of customer satisfaction through both direct contacts and through supporting and enabling our partners. * Besides that, we would also like you to have the following technical skills and knowledge: * Managing and troubleshooting experience in at least one major M365/O365 application (Exchange Online and/or SharePoint Online) * Knowledge and experience in some of the Microsoft 365 Security and Compliance features: (Azure Active Directory Premium, Cloud App Security, Azure Information Protection, DLP (Data Loss Prevention), Data Retention & Classification, Auditing) * Powershell administration skills * Azure AD administration experience * Typical task breakdown and operating rhythm - * 80% service delivery, customer engagement * 20% meetings and researching cases * Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity * May install software or perform hardware testing remotely * Enter commands and observe system functioning to verify correct operations and detect errors * Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities * Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Responsibilities Responsible for the customer support experience of our client's customers Security platforms:(MDO/Defender for Office, MDE/Defender for Endpoint, and EOP/Exchange Online Protection) Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions) Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues Act internally as a customer advocate Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support Advise customers on how to gain additional value from their Microsoft products. Document your technical work and research to help your colleagues, improve the product, and improve the support experience Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations Skills* Technical support, Customer service, MDO, MDE, EOP, Defender Top Skills Details Technical support,Customer service,MDO,MDE,EOP,Defender Experience Level Expert Level Pay and Benefits The pay range for this position is $40.00 - $43.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 11, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.