Dermatology Medical Assistant Lead

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Certified Medical Assistant - Data Conversion - Various Issuers required

Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred

Experience
Experience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks 3-5 years required

Knowledge, Skills and Abilities
- Strong leadership and team management skills.
- Comprehensive knowledge of medical terminology, procedures, and protocols.
- Proficiency in electronic health record (EHR) systems and medical office software.
- Ability to take vital signs, manual blood pressure, and collect blood samples and other specimens.
- Excellent interpersonal and communication skills, both written and verbal.
- Attention to detail and strong organizational abilities.
- Ability to multitask, prioritize, and adapt in a fast-paced healthcare environment.
- Knowledge of HIPAA and other privacy and security regulations.

DERMATOLOGY LEAD MA ADDENDEM

Behavioral Competencies:

• A strong leader who acts as a role model by daily setting a positive tone for all clinical activities. Provides clear direction in order to organize, inspire and motivate team members, fostering strong teamwork and a productive environment. Establishes daily communication huddles to organize and set the clinical pace for each day.

• Demonstrates the ability to manage stressful situations, conflicts, and quickly adapts to and champions changes.

• Bases decisions and actions on understanding the prospective of others; is a role model to others in service standards.

• Maintains ongoing good communication with nurse manager, and reports problems. Able to safeguard sensitive and confidential information.

• Responds to requests for change positively and openly that will improve practice conditions for physicians either by implementing such changes or by discussing them with the nurse manager.

• Participates in special projects as assigned by nurse manager, maintains flexibility regarding workload and the needs of the department. In partnership with nurse manager, identifies and implements ways to continuously improve efficiency and effectiveness of processes.

• Bases decisions and actions on understanding the perspective of others; is a role model to others in service standards.

• Willingness to receive and provide constructive feedback in order to enhance clinic efficiencies and work processes

Primary Duties/Responsibilities:

• Actively monitors and maintains the day-to-day flow of patients through the dermatology practice, expected to cover as needed. Answers call lights as needed. Ensures adequate coverage and pairing at the beginning and end of day. Consistently communicates any changes with Nurse Manager, physicians, staff and patients as needed.

• Checks daily schedule board and Epic physician schedule, this includes accuracy of daily staff assignments, setting priorities and ensuring that necessary tasks are completed. Proactive around continually adjusting staffing to the physician needs.

• Oversees and participates in opening and closing responsibilities of the clinic. Prioritizes and ensures all arrived patients get roomed at least 10 minutes before start of morning and afternoon session. Ensures all physician clinics are covered until assigned staff member arrives.

• Ensures adequate coverage for lunch time and that staff goes to lunch on time (should take lunch at a different time than staff, as the team lead may need to be available to cover at lunch). Assigns lunch coverage daily.

• Makes necessary schedule changes if co-worker needs to leave due to illness or emergency.
  • Staff will continue to need to speak with nurse manager for approval prior to leaving. If nurse manager not available, needs to be approved by a manger/supervisor.
• Through constant monitoring ensures that all exam rooms are properly stocked and maintained.
• Oversees and organizes process for routine instrument sharpening.

• Ensures appropriate inventory of linen and blue scrubs, oversees weekly orders and makes adjustments. Oversees and participates in putting laundry away.

• Keeps all patient care and procedure equipment clean and in good working order and proactively manages equipment maintenance/problems. Calls engineering or Biomed for broken equipment. Inform nurse manager if unable to be repaired or needs to be replaced.

• Ensures that all nurses stations and physician touchdown stations are neat and clean.

• Acts as the primary contact for computer and printer issues in clinical exam areas. Works with BWH IS or Dept Technical Operations Manager to resolve.

• Performs all duties and tasks as requested by the nurse manager to ensure the efficient overall performance of the facility.

• Daily meets with nurse manager for update and overview of clinical day.

• Direct oversight of the specimen collection workflow, ensuring specimens are collected and documented accurately

• Monitors biopsy book compliance ensuring documentation is up to date and patients are notified of pathology results in expected timeframe.

• Serves as a backup for multispecialty lead medical assistance

• Will act as the subject matter expert responsible for ensuring yearly competencies are compliant.

• In the absence of appropriate staffing levels, lead medical assistant will be expected to cover other specialty clinics.